Desktop Support Technician II

Summary :

Provides day-to-day technical support for all users in a rugged construction / project site environment. Performs troubleshooting, configuration, and setup tasks related to desktop and mobile equipment and ensures digital tools are accessible and functional for field teams.

Purpose :

Provide hands-on, field-based IT support at the site in Notrees, TX, ensuring reliable operation of computers, iPads, network connectivity, onboarding, and field software / applications. This role supports site-based users and project staff in a rugged, fast-paced environment requiring tactical agility and strong experience with Apple iPads.

Responsibilities :

• Provide hands-on support for all iPads, laptops, and desktops.
• Troubleshoot and resolve hardware / software issues locally.
• Support onboarding and IT provisioning for new field users.
• Validate application installations and file access on mobile devices.
• Maintain readiness of shared workspaces and conference rooms.
• Escalate issues appropriately and log all activities in ServiceNow.
• Perform minor network tasks (e.g., cable swaps, router checks, Starlink installations) as needed.
• Participate in team calls and feedback loops with central IT leadership.
• Make day-to-day decisions on troubleshooting approach, basic hardware fixes, application installation, validation, and triage of user issues.
• Receive guidance and tasking from the Director of Digital Operations; operate independently on-site with remote supervision, escalating as necessary.

Qualifications :

Additional Information :

This is a field-deployed desktop support role, responsible for resolving desktop and mobile device issues, performing basic network checks, and supporting the configuration and functionality of multiple applications on iPads. Familiarity with JAMF or Intune, or a strong willingness to learn MDM systems is required.

Education - Qualifications, Accreditation, Training :

Required :

Preferred :

Join our team in Odessa, TX, where you can leverage your technical skills in a dynamic and challenging environment, providing essential IT support to ensure the success of our field operations.

Benefits

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

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