Nurse Case Manager

This position is based out of our San Diego, CA office.

Mainstay Medical

Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in Ireland, the United States, Australia, Germany, and the Netherlands.

The Role

Oversees the coordination and execution from patient identification to implant. Case Managers are responsible for empathetic communication, education, and management of implant logistics for patients, ensuring a smooth and efficient path to implantation of ReActiv8®. Case Managers collaborate closely with field-based teams on patient pipelines. This individual will take ownership and manage the ReActiv8® patient funnel and provide timely and accurate updates to multiple team members. The incumbent will be a professional who demonstrates strong business acumen and collaborates effectively with field-based teams, providing timely, and accurate documentation in a web or cloud-based system.

Position Responsibilities :

• Acts as a subject matter expert on ReActiv8®, conducts clinical review of patient's medical records, assuring complete and quality case documentation for all levels of review.
• Provides education for patients and family members on the ReActiv8® system, therapy and the prior authorization process.
• In conjunction with the Therapy Managers, will oversee patients progress to implant, navigating, evaluating and driving the most effective pathway to approval, while making necessary adjustments.
• Posses stong understanding on the need for patient documentation and will log all interactions and outcomes accurately within a cloud or web-based system.
• Acts as a liaison between physicians, their office staff and patients, leveraging empathy, warmth and a customer service mindset in all interactions including field teams when providing timely case updates.
• Advocates for patients needs and preferences, while always respecting patient confidentiality.
• Facilitates communication and coordination amongst team members, facilitating regular pipeline calls to ensure cases are progressing forward towards pull through.
• Develops, implements, and manages a plan of action for each patient in collaboration with the Therapy Manager (TM) and patient. Demonstrates strong documentation skills for each plan of action within a web or cloud-based system.
• Regularly collaborates with team and field teams to ensure patient barriers are removed or addressed, and internal and external resources are aligned to facilitate the implant process.
• Works with patients and care providers to ensure quick and easy access to surgical scheduling, and implantation of ReActiv8®.
• Manages multiple priorities and deadlines simultaneously, while handling a high patient volume.
• Ensures compliance with policies, in particular patient confidentiality (HIPAA) in all Mainstay Medical interactions.
• Provides clear and effective communication via multiple methods (in-person, in-writing, on the phone and in front of small and mid-sized audiences).
• Demonstrated ability to work independently as well as part of a team that values collaboration and openness while balancing workloads to ensure patients are always prioritized.
• Strong acumen and desire to critically evaluate caseloads, bringing forward insights and opportunities via KPIs.
• Ability and willingness to shift work schedule to a different time-zone as business dictates.
• Willingness to assist others in Commercial Operations with patients and / or special projects as requested from both inside and outside the department.

Qualifications :

The salary range for this position is $82,000 to 110,000 / year; however, base pay offered will take into account a range of factors, including job-related knowledge, skills, and experience. The total compensation package includes a range of medical, dental, vision, financial, and other benefits, as well as equity.

Mainstay Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and / or protected veteran status. Mainstay Medical participates in E-Verify.