Conversational Experience Manager

A company is looking for a Manager, Conversational Experience.

Key Responsibilities

Manage the design and delivery of chatbot experiences across digital channels

Translate customer needs into product requirements and user stories for chatbot features

Collaborate with cross-functional teams to enhance the chatbot experience and monitor performance

Required Qualifications

Bachelor's Degree preferred, or equivalent coursework and experience

7-10 years of relevant work experience

Experience in user experience strategy and design

Proficiency in conversational design and digital product ownership

Ability to analyze performance insights and iterate on design