Talent.com
Quality Health Navigator
Quality Health NavigatorAstrana Health, Inc. • Monterey Park, California, US
Quality Health Navigator

Quality Health Navigator

Astrana Health, Inc. • Monterey Park, California, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Description

The Health Navigator helps to drive increased engagement and member adherence for key quality program measures. This includes managing multi-modal forms of communication including phone, sms, email and portal. This role collaborates with other teams within the organization to deliver care to members in a coordinated and streamlined manner. This role may also interface with providers, health plans and other partners on an as needed basis.

  • Please note preferred work schedule at the bottom of the page

Our Values :

  • Put Patients First
  • Empower Entrepreneurial Provider and Care Teams
  • Operate with Integrity & Excellence
  • Be Innovative
  • Work As One Team
  • What You'll Do

  • Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
  • Schedule appointments for patients with the internal team and / or external provider offices
  • Manage work through multiple portals required to access all relevant patient data
  • Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
  • Manage sms and email queues as assigned for incoming and outgoing patient communication
  • Able to communicate with members in a language with or without the use of translation services
  • Manage basic office functions such as faxing, voicemail, and mail
  • Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
  • Able to educate patients on basic healthcare terminology and topics
  • Pre-visit prep : assist with confirmation calls, rescheduling, and chart prep
  • Post-visit work : assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
  • Assist patients in completing health questionnaires and documenting responses within EMR and / or designated platform.
  • Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
  • Other duties as assigned
  • Qualifications

  • Must reside in California to fulfill occasional onsite requirements
  • Must be fluent in Mandarin, Cantonese, or Spanish
  • Minimum of high school diploma or GED; Associate's degree or higher preferred
  • At least one (1) year of healthcare related experience
  • Reliable transportation and willingness to travel to office locations and provider sites as needed
  • Ability to keep a high level of confidence and discretion when dealing with sensitive information
  • Ability to prioritize and effectively multi-task
  • Excellent organizational skills and strong attention to detail
  • Excellent analytical critical reasoning
  • Effective interpersonal / professional communication skills with patients, peers, providers, health plans or other internal / external colleagues
  • Excellent customer service skills
  • Ability to work independently with limited supervision
  • Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)
  • You are great for this role if :

  • You are local to San Gabriel Valley and can be onsite occasionally as needed
  • You have at 2+ years of IPA / MSO / HP experience, or general healthcare experience
  • Medical Assistant certification
  • Call center or sales experience
  • Electronic medical record and / or practice management system experience
  • You thrive in a fast-paced environment
  • You are self-driven, a quick learner, patient, and able to work with people of different personalities
  • Environmental Job Requirements and Working Conditions

  • The total pay range for this role is $22 - $25 per hour. This salary range represents our national target range for this role.
  • This role follows a hybrid work structure where the expectation is to work at home and onsite as needed on a weekly basis. This position will be primarily remote with occasional travel to provider offices in the San Gabriel Valley area. The home office is located at 1600 Corporate Center Dr., Monterey Park, CA 91754.
  • Preferred working hours : Tuesday - Saturday : 8am - 5pm or Monday - Friday 10am to 7pm

    Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditioos), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.

    Additional Information :

    The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

    Astrana Health (NASDAQ : ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.

    Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

    Create a job alert for this search

    Health Navigator • Monterey Park, California, US

    Related jobs
    Director of QA - Medical Devices & Compliance

    Director of QA - Medical Devices & Compliance

    NIHON KOHDEN OrangeMed • Santa Ana, CA, United States
    Full-time
    A medical device company located in Santa Ana, California is seeking a Director of Quality Assurance to oversee its quality strategy and ensure compliance with regulatory standards.The ideal candid...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Quality Engineer

    Quality Engineer

    Sandvik Coromant • Westminster, California, USA
    Full-time
    Sandvik Coromant in Westminster SC is looking for a.Our customers which include major manufacturers within aerospace automotive medical energy and general engineering rely on us to provide the high...Show more
    Last updated: 22 days ago • Promoted
    Quality and Food Safety Technician

    Quality and Food Safety Technician

    Staffmark Group • Cypress, CA, United States
    Temporary
    Join the Front Lines of Food Safety : Become Our Next Quality Assurance Technician!.Maximize your career potential with a leading food manufacturer known for its commitment to premium products, cons...Show more
    Last updated: 7 days ago • Promoted
    Manager, Quality Reporting and Analytics

    Manager, Quality Reporting and Analytics

    AltaMed Health Services • Commerce, CA, United States
    Full-time
    If you are as passionate about helping those in need as you are about growing your career, consider AltaMed.At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrat...Show more
    Last updated: 13 days ago • Promoted
    Manager of Quality Improvement

    Manager of Quality Improvement

    Astiva Health, Inc • Orange, CA, United States
    Full-time
    Manager of Quality Improvement.Orange, CA is a premier healthcare provider specializing in Medicare and HMO services.With a focus on delivering comprehensive care tailored to the needs of our diver...Show more
    Last updated: 30+ days ago • Promoted
    RN Health Care Facility Surveyor

    RN Health Care Facility Surveyor

    Impact Recruiting Solutions • Huntington Beach, California, United States
    Full-time
    Quick Apply
    RN Health Care Facility Surveyor - Delaware (#1145) : .Employee retirement plan (401k) with a generous match and immediate vesting. Company-issued and company-paid Amex card for travel.All travel expe...Show more
    Last updated: 30+ days ago
    Health Information Specialist (Arcadia)

    Health Information Specialist (Arcadia)

    US Tech Solutions • Arcadia, CA, United States
    Full-time
    Job Summary : Key Job Responsibilities.Performs health information activities necessary to organize, maintain and use electronic and paper patient. Depending on area assigned, may specialize in one o...Show more
    Last updated: 1 day ago • Promoted
    Quality Control Manager - Aerospace Manuifacturing

    Quality Control Manager - Aerospace Manuifacturing

    Axis Product Development • Santa Ana, Kalifornien, US
    Full-time
    Quality Control Manager – Aerospace Manufacturing.Shift | Monday–Friday | 6 : 00am – 3 : 30pm.Join a team where precision, leadership, and quality come together. We’re an established aerospace machining...Show more
    Last updated: 23 days ago • Promoted
    Quality Environment Health Safety Manager

    Quality Environment Health Safety Manager

    National Signal LLC • La Mirada, CA, United States
    Full-time
    National Signal, LLC is seeking a.Quality, Health, Safety, and Environmental programs at our La Mirada, CA manufacturing facility. Reporting to the HS&E Director, this role drives compliance, ensure...Show more
    Last updated: 8 days ago • Promoted
    Quality Assurance Director

    Quality Assurance Director

    Regal Technology Partners • Santa Ana, CA, United States
    Full-time
    Quality Assurance Director – Regal Technology Partners.The Quality Assurance Director provides strategic leadership for all quality functions and is responsible for developing, implementing, and ma...Show more
    Last updated: 11 days ago • Promoted
    Quality Engineer (Temp)

    Quality Engineer (Temp)

    GKN • Garden Grove, California, USA
    Full-time
    At GKN Aerospace we are pioneers in aerospace and defense manufacturing dedicated to innovation precision and excellence. Our cutting-edge technology and commitment to quality have positioned as the...Show more
    Last updated: 15 days ago • Promoted
    Senior Health Care Navigator

    Senior Health Care Navigator

    Volunteers of America Los Angeles • Santa Ana, California, USA
    Full-time
    Helping Our Most Vulnerable Change Their Life Stories.Volunteers of America is a non-profit human services organization committed to serving people in need strengthening families and building commu...Show more
    Last updated: 7 days ago • Promoted
    Quality Engineer

    Quality Engineer

    Sandvik • Westminster, California, USA
    Full-time
    Sandvik Coromant in Westminster SC is looking for a.Our customers which include major manufacturers within aerospace automotive medical energy and general engineering rely on us to provide the high...Show more
    Last updated: 20 days ago • Promoted
    Quality Manager

    Quality Manager

    PCC Talent Acquisition Portal • Santa Ana, California, USA
    Full-time
    This is a hands-on leadership role where youll guide the Quality team ensure compliance with industry standards and collaborate across departments to deliver world-class products.AS9100 & NADCA...Show more
    Last updated: 4 days ago • Promoted
    Health Educator

    Health Educator

    Coast Community College District • Costa Mesa, CA, United States
    Temporary
    Under general supervision, the Medical Professional Expert provides assistance and support in accordance with assignments and directions from the supervisor. Have specialized knowledge or expertise ...Show more
    Last updated: 8 days ago • Promoted
    Quality Control Manager

    Quality Control Manager

    CesiumAstro • Westminster, California, USA
    Full-time
    To conform with the United States Government Space Technology Export Regulations the applicant must be a U.UAVs launch vehicles and other space and airborne platforms. We take pride in our dynamic a...Show more
    Last updated: 22 days ago • Promoted
    Quality Assurance Director – Medical Devices & Compliance

    Quality Assurance Director – Medical Devices & Compliance

    Orange Med • Santa Ana, CA, United States
    Full-time
    A medical device company located in Santa Ana, California is seeking a Director of Quality Assurance.The successful candidate will oversee quality strategy, ensuring compliance with regulations and...Show more
    Last updated: 5 hours ago • Promoted • New!
    Health & Welfare – COE Solution Specialist

    Health & Welfare – COE Solution Specialist

    DPR • Newport Beach, California, USA
    Full-time
    The Health & Welfare-COE Solution Specialist designs implements and administers DPRs employee health and welfare benefits plans ensuring regulatory compliance and plan effectiveness.This role i...Show more
    Last updated: 22 days ago • Promoted