IT Coordinator

Job Description

Job Description

The Information Technology (IT) Coordinator is responsible for overseeing the daily operations and support of the organization’s IT systems. This includes providing direct technical support, maintaining hardware and software, managing IT assets, coordinating IT projects, and collaborating with external consultants. The IT Coordinator ensures staff have access to reliable, secure, and efficient technology resources while supporting the overall operational goals of the organization. This position also supervises the daily responsibilities and professional development of the IT Service Desk Technician.

Essential Duties and Responsibilities

Day-to-day responsibilities include :

• Provide prompt and effective technical support for hardware, software, and networking issues.
• Resolve IT help desk tickets in a timely manner while ensuring high customer satisfaction.
• Maintain an up-to-date inventory of all IT assets, software licenses, and documentation.
• Oversee the procurement, deployment, maintenance, and disposal of IT equipment.
• Perform regular updates, patches, and preventative maintenance on all operating systems and applications.
• Monitor and maintain hardware including desktops, laptops, printers, and peripheral devices.
• Manage the organization’s Verizon Business Account, including setup and administration of cell phones and iPads.
• Administer Adobe Pro user accounts via the Adobe Admin Console.
• Assist in the configuration and maintenance of network infrastructure, including routers, switches, firewalls, and Wi-Fi access points.
• Work with IT consultants to resolve complex network and infrastructure issues.
• Implement and enforce IT security policies, procedures, and best practices.
• Support backup and recovery procedures to ensure data protection.
• Develop, update, and maintain IT documentation such as SOPs and user guides.
• Train and advise employees on IT systems and software, enhancing digital literacy and operational efficiency.
• Contribute to the planning and execution of IT projects, including upgrades, new implementations, and infrastructure improvements.

Supervisory Responsibilities :

Minimum Qualifications (Knowledge, Skills, and Abilities)

Physical Demands and Work Environment