Patient Service Specialist-Neurosurgery & Spine

Description

Medical Group Practices

Clerical / Administrative Support

Req # : 56956

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Specialist - Neurosurgery & Spine

Location : 92 Campus Drive, Suite A, Scarborough, ME 04074

Schedule : Monday-Friday, 7 : 30 a.m.-4 : 00 p.m. (consistent schedule)

Remote Flexibility : After approximately six months of training, team members may work remotely up to four days per week.

About the Role

MaineHealth is seeking a Patient Service Specialist (PSS) to join our Neurosurgery and Spine team in Scarborough. In this role, you'll serve as the first point of contact for patients referred to our busy practice. You'll help process incoming referrals, schedule appointments, and ensure each patient's experience begins with exceptional service and efficiency.

We're looking for someone who thrives in a collaborative, fast-paced environment and takes pride in providing compassionate, accurate support to patients and providers alike. While prior medical clerical experience is helpful, we're willing to train the right candidate who demonstrates strong communication skills and a commitment to excellence in patient care.

About Our Team

Our Intake Department is a dynamic group of eight professionals dedicated to connecting patients with the specialized neurosurgical and spine care they need. Team members enjoy a supportive environment, meaningful work, and the flexibility to work remotely after training.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education : High school diploma or GED preferred.
• License / Certifications : N / A
• Experience : Six months of medical office experience required.
• Additional Skills / Requirements Required : N / A
• Additional Skills / Requirements Preferred : Proficient computer skills.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand@mainehealth.org