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Network Operations Technician
VirtualVocationsLowell, Massachusetts, United States5 days ago
Job type
- Full-time
Job description
A company is looking for a Network Operations Center Technician I.
Key Responsibilities
Utilize and monitor support tools to assist clients with outages and performance issues
Triage and remediate automated alerts, escalating issues to higher-tier support as needed
Install software, patches, and updates on servers and workstations while performing basic troubleshooting of WAN / edge technologies
Qualifications
1-3 years of experience in a NOC or IT support role
Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems
Strong troubleshooting experience with LAN / WAN networking technologies
1-3 years of experience with MS Windows workstations
Ability to multi-task and adapt to a dynamic, fast-paced environment
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Network Technician • Lowell, Massachusetts, United States
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