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Shift Leader

Shift Leader

SmashburgerLouisville, Colorado, United States
30+ days ago
Job type
  • Full-time
Job description

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one singlenotion in mind; to serve a better burger ! Better burgers takesbetter service, support and teamwork. That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.” We just build better . BetterBurgers. Better Teams. Better Experiences.

Better Benefits : Build a better experience work &lifestyle!

  • Tip share-earn up to $2 / hr. extra in tips
  • Get Paid $ to Refer your Friends
  • RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work
  • Flexible schedules in afun, family friendly, team environment
  • Medical, Dental andVision Options
  • Paid time off –vacation and sick
  • 401K match (21 andolder)
  • Employee AssistanceProgram
  • Fast track for careeropportunities and management experience
  • Freeuniform
  • Eligibility based offof time in position and average hours worked
  • Referred EmployeesMust Be in Good Standing & Referee must be employed with Smashburger attime of payout. Bonus is paid in two distributions

Shift Leader Responsibilities

  • Reporting to theRestaurant General Manager, our Shift Leaders are the champions of betterburgers! In this role you will :
  • Manage theperformance of both FOH & BOH employees
  • Promote a fun andpositive work environment
  • Manage theeffectiveness of people focused processes and systems
  • Provide initialand ongoing training to all employees within the unit utilizing SmashConnect,LMS, and 4 step method of training
  • Reward andrecognizes employee performance that exceeds company standards
  • Manage withintegrity the daily completion of operational check lists to include
  • Line checks anduniform standards
  • Opening / closingcheck lists
  • Safe and depositlogs
  • Manage the guestexperience metrics (NPS and OSAT)
  • Manage FSCoperational standards daily
  • Ensure all foodsafety standards are followed & in compliance with local health depts.
  • Exemplify guestservice on each shift of the day and communicates SIZZLE service standards tothe employees
  • Manage thesuccessful onboarding and training for all new employees
  • Follow COGSmanagement procedures for food ordering and inventory
  • Follow companycash policies to ensure minimal losses through theft or shortages
  • Manage dailylabor

    • Shift Leader Requirements

  • Previous ShiftLeader Experience
  • 90-day completionof train the trainer course
  • Flexible to worknights, weekends, and holidays
  • FollowSmashburger uniform standards
  • Abilityto follow all guidelines and procedures set forth by Smashburger, local, state,and federal employment regulations
  • Must successfullycomplete Smashburger training program
  • Possess strongcommunication skills, both written and verbal, to effectively communicate with restaurantmanagement, front line employees and corporate support teams
  • People managementskills to effectively select, assess, coach / counsel, develop, motivate, andlead restaurant teams
  • Excellentattention to detail
  • Proven timemanagement, consistency, and organizational skills
  • Highly motivated,self-directed, and results driven
  • Physical abilityto stand for extended periods of time and to move and lift boxes of food / supplies up to 50 lbs.
  • Ability to workin high temperatures
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    Shift Leader • Louisville, Colorado, United States

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