Member Experience Trainer I

Job Description

Job Description

First Financial Federal Credit UnionJob Description

Job Title : Member Experience Trainer I, II, III

Department : Member Experience – Administration Support

Reports To : Member Experience Administration Supervisor

Salary Grade(s) : 9, 10, 11

EEO-1 Job Class : 2 - Professionals

FLSA Status : Non-exempt

☒ Full-time

☐ Part-time

☐ Temporary

Location : Admin Center

☒ Telework Work Possible (if checked)

Important : See Telework Policy for Additional Criteria

Function :

Supports the Member Experience Administration Supervisor in the professional growth and development of Member Experience (MX) teams to include Member Support, Branches, Administration Support, Payments, and Member Services Contact Center. Creates, implements, and conducts engaging, formal training for employees to enhance their skills, while providing exceptional service delivery to our members. Supports the Credit Union’s Core 4 Values and assists in the achievement of our Strategic Plan Goals.

Position Requirements :

GENERAL :

• Onsite role with remote flexibility; occasional travel required for training delivery.
• Professional, positive, and approachable, with the ability to build rapport and maintain confidentiality.
• Strong interpersonal, listening, and communication skills; detail- and service-oriented.
• Effective working independently and as part of a collaborative team.
• Proficient in navigating credit union systems essential to daily operations across all MX functional areas.
• Applies core principles of adult learning (andragogy) in training design and facilitation.
• Advancement through Trainer levels is based on demonstrated performance and manager recommendation; each level builds upon the competencies of the previous.
• Spanish proficiency is a plus.

EXPERIENCE :

EDUCATION :

Duties : Member Experience

Trainer I

Trainer II

Trainer III

Performs other related duties of similar scope and complexity.

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.

Equal Opportunity Employment

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

Date Created : September 2025