Application Integration Support Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function :

Strategy & Corporate Development

Job Sub Function :

Business Innovation & Integration

Job Category : Professional

All Job Posting Locations :

Raritan, New Jersey, United States of America

Job Description :

Johnson & Johnson is seeking a seasoned Application Support Manager within the Transcend IM AMS team to lead support operations for critical supply chain ERP application integrations. This role requires a strategic thinker with strong technical expertise in BTP IS, excellent leadership skills, and a focus on delivering exceptional support outcomes. The ideal candidate will foster collaboration across teams, drive continuous improvement, and ensure seamless application performance.

Key Responsibilities :

• Oversee end-to-end application support activities for healthcare applications, ensuring high availability and performance.
• Lead and manage a team of support engineers, providing guidance, mentorship, and performance feedback.
• Utilize SAP BTP Integration Suite (BTP IS) to troubleshoot, diagnose, and resolve complex integration issues.
• Collaborate with cross-functional teams, including development, infrastructure, and business units, to address support tickets and improve system stability.
• Communicate effectively with stakeholders, providing timely updates and technical insights on support cases.
• Promote a bias for outcome by prioritizing critical issues and implementing proactive support strategies.
• Drive a culture of collaboration, knowledge sharing, and continuous improvement within the support team.

Qualifications

Education :

Experience and Skills :

Required :

Preferred Attributes :

#JNJTECH

#LI-Hybrid

#LI-RW1

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

The anticipated base pay range for this position is : $100,000- $172,500

Additional Description for Pay Transparency :

Subject to the terms of their respective plans, employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits : Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth / adoption / foster care of a child Condolence Leave – 30 days for an immediate family member : 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.