Application Support Specialist

Technology Services

Application Support Specialist

Cairn University Technology Services Department is inviting qualified individuals to apply for the position of Application Support Specialist. The position reports to the Director of Technology Services.

The Technology Services department provides a smooth workflow to every department at Cairn and ensures a streamlined learning experience for each and every student, on and off campus. The responsibility of this department is to stay up-to-date on rapidly changing technology as well as to keep current technology up and running safely and smoothly.

The Application Support Specialist will serve as a critical resource in supporting, maintaining, and improving the university's administrative and academic software systems. This individual will act as the bridge between the technical team and end users, ensuring that applications are configured, documented, and utilized to their full potential. The role requires a blend of technical troubleshooting, business process understanding, user training, and cross-departmental communication. This position is essential for reducing support bottlenecks, improving user satisfaction, and enabling more strategic use of enterprise software. It will also alleviate the growing burden currently placed on infrastructure and systems staff, allowing them to focus better on cybersecurity, uptime, and scalability. The application support specialist will bridge a significant gap in system expertise and day-to-day operational support within the Admissions Department, particularly for the mission-critical SLATE platform.

Essential Duties and Responsibilities

• Contribute to Departmental Support and Flexibility

Participate in additional tasks and responsibilities as needed to support the overall operations and goals of the Technology Services department. This may include contributing to cross-functional projects, assisting colleagues, or responding to evolving priorities, even when such tasks fall outside the specific scope of the role.

Providing timely issue resolution for all users.

Ensuring system configuration and optimization.

Leading user testing of major application changes or new features to ensure that updates meet the needs of Admissions staff before going live.

Providing consistent documentation, training materials, and onboarding support.

Enhancing data integrity and cross-system continuity.

Coordinating between software vendors and internal stakeholders.

Providing support for strategic initiatives and resources.

Skills and Abilities

Provides support for and contributes to the various administrative processes of the Technology Services department. Areas of functionality include but are not limited to responding to Help Desk phone calls and work orders, administration of digital multifunction equipment and communication with service providers, purchasing of technical components and department supplies, and the documentation and maintenance of departmental records pertaining to licenses, equipment inventory, policies and procedures, invoice processing and tracking budget / project costs.

Required Education and Experience

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role is typically performed in an office, lab, or server room environment, with some work required in classrooms, residence halls, or outdoor campus areas depending on the task.

Serving at Cairn University

Located in Langhorne, Bucks County, Pennsylvania, Cairn University exists to educate students to serve Christ in the church, society, and the world as biblically minded, well-educated and professionally competent men and women of character. Students earn bachelor's degrees in various areas including Bible, Education, Music, and Business Administration; and graduate degrees in Business, Divinity, Education, Organizational Leadership, Worship and Music, and Counseling.

Cairn is a conservative evangelical institution within the protestant tradition that employs faculty and staff who profess Jesus Christ as personal Savior; agree to Cairn's Statement of Faith and Community Life Covenant; and serve students in a ministerial capacity through imparting and upholding biblical instruction, prayer, and mentoring. Members of the faculty are required to integrate biblical instruction in their respective professional subject areas. All members of the Cairn community are obligated to affirm, agree with, and align with the University Foundational Statements. During the application process, applicants will have the opportunity to review these statements and must agree to affirm and support the position of the University, if hired. Applicants are also asked to provide a Personal Testimony of salvation as part of the application process.

To apply, please follow the link below. You may upload and submit your resume / CV and cover letter and unofficial transcripts with the application.

Ineligible for sponsorship of H1B visa.

Cairn University does not discriminate on the basis of race, gender, color, national or ethnic origin, age, disability

or other protected characteristics, in administration of its educational, employment and admissions policies.