Customer Service Representative

What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking a

• Customer Service Representative
• to work for one of the leading public sector software companies for government and constituents across North America in Tallahassee, FL. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
• Temporary Need : March 21-May 5
• Pay rate : $17 / hr
• Schedule : 8am-4 : 30pm or 9am-6 : 30pm
• Why you should apply to be a
• Customer Service Representative
• Work for the trusted technology partner for thousands of US and Canadian government entities.
• North America’s leading government Software as a Service (SaaS) and integrated payments providers, powering municipal, county, state, and federal governments
• Access to outstanding Kelly perks via [https : / / www.mykelly.us / us-mykelly / perks / ](https : / / www.mykelly.us / us-mykelly / perks / )
• What’s a typical day as a
• Customer Service Representative
• You’ll be :
• Responsible for customer service functions to include answering inbound phone calls from prospective and existing customers and / or placing outbound calls
• Assist potential customers with enrollment inquiries
• Understand and explain complex rules and regulations of the plan to customer(s)
• Periodically have input into process improvement for customers, managers and
• Provide the highest level of service to customer and clients to meet or exceed defined service level agreements (SLA)
• This job might be an outstanding fit if you have :
• Previous Call center experience / phone customer service is a plus in a high-volume inbound call center.
• Must have flexibility with work schedule on short notice including the ability to change schedules and work overtime.
• Ability to type 35 WPM.
• Must be able to maintain objectivity and professionalism with challenging calls.
• Must enjoy interacting with customers, be patient and confident with pleasant inter-personal skills.
• Excellent oral and written communication skills, attention to detail, analytical skills, customer service orientation, proficiency with excel and word, and a professional demeanor is required.
• A high school diploma or the equivalent is required.
• What happens next?
• Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.  Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a
• Customer Service Representative
• today!