Coordinator, Order Management

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world's most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia. This work isn't easy-and that is exactly why we do it. Telamon thrives when we're solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge : a more comprehensive network that serves the world around us-inside our walls and out. Learn more at telamon.com Classification : Non-Exempt / Hourly Location : Carmel, IN Schedule : 8 : 00 AM to 4 : 30 PM Monday-Friday or 8 : 30 AM to 5 : 00 PM Monday-Friday Benefits :

• Health / Life
• medical, dental, vision, FSA, HSA (with company match), life insurance / AD&D, disability, critical illness, accident & hospital indemnity
• Financial
• 401(k) (with company match), annual profit share, referral bonus, company discounts
• Time Off
• salaried / exempt : no set amounts, hourly / non-exempt : starts 2nd month, monthly accruals, increases based on tenure
• floating holidays, paid holidays
• parental & family care leave, bereavement leave
• Education
• Tuition reimbursement
• Scholarship awards for children (elementary-college), educational payments for children under age 3
• Annual professional development awards
• Other
• legal assistance, identity theft protection, pet insurance, EAP, points recognition program, 50% in office / 50% remote (if role supports & working in close proximity to one of our offices) Note : benefits eligibility may be based on employment status, tenure, location, or other factors Job Summary : The Order Management Coordinator works on activities associated with coordinating multiple projects / product lines, order processing activities, and shipment of orders to meet customers' expectations. Essential Duties and Responsibilities
• Receive customer orders via email or electronically.
• Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
• Interface with external customers to include, but not limited to, providing updates / status, pricing, stock availability / backorders and answering questions. These types of customers include field engineers, PIC's Planners, PM's, contract managers, material managers, etc.
• Process requests for defective replacements and good stock returns.
• Work with designated logistics teams to coordinate shipping / delivery of materials to customer locations.
• Coordinate with multiple internal departments to ensure customers' needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
• Daily review inventory and create shipments to strive for the best OTD performance.
• Determine root cause for late delivery and lead improvements to resolve / prevent these causes.
• Prepare responses to requests for quotes based on customer's needs.
• Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
• Collaborate with IT to establish and maintain IT goals and objectives for business projects
• Provide backup support for other programs.
• Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
• Occasionally engage in conference calls with all departments including customers
• Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities. Managerial Responsibility
• No direct reports. Travel / Shift Requirements
• Minimal Travel Required Physical Demands
• Sitting : Frequently (up to 6-8 hours per day) - most work is done at a computer or desk.
• Standing / Walking : Occasionally - may need to move between departments or attend in-person meetings.
• Lifting : Occasionally lifts office materials or small packages (generally less than 20 pounds).
• Reaching / Handling : Frequently - using hands and arms to work on a computer, phone, and paperwork.
• Talking / Hearing : Frequently - required for phone calls, video meetings, and team / customer interactions.
• Vision : Constant - required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).
• Typing / Keyboarding : Constant - data entry and email communication. Skills and Abilities Required
• Ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
• Ability to communicate effectively and professionally with internal resources and customers
• Ability to escalate appropriately when needed
• High degree of accuracy and attention to detail
• Proficiency with MS Office
• Ability to navigate within ERP accounting system is preferred, but not mandatory Education and Experience Required
• High school diploma required; associate or bachelor's degree preferred.
• Minimum 3 years of customer service experience
• Telecom industry experience preferred
• Oracle Order Management experience preferred. Telamon Corporation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.