Community Support Specialist

Overview

Greystar is seeking a Community Support Specialist in property management to support the financial aspects of onsite operations across a portfolio of communities. The role includes accounting, bookkeeping, financial close out, payable processing, and resident / vendor communications related to financial transactions.

Job Description

• Contribute to an optimized customer experience in a virtual environment via phone, email, or other technologies.
• Review and process onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to the appropriate Chart of Account codes. Manage communication between vendors / contractors, accounting, and the client / owner as needed.
• Communicate with residents regarding account balances; implement procedures for collecting delinquent accounts and enforce lease contracts to maximize revenue.
• Follow procedures related to regaining possession of apartments, including proper notice requirements, filing with legal representation, and coordinating court representation with onsite teams and legal counsel.
• Perform final accounting procedures to ensure accurate billing and minimize liability for damages to communities.
• Coordinate setting up new vendors, contractors, and service providers for payment; research and resolve invoice disputes and issue payments.
• Review utility billing and resident charges for accuracy and address unit-level discrepancies with onsite teams.
• Assist with administrative tasks across the resident lifecycle (move-in / move-out procedures, renewals, file audits, and related tasks).
• Promote resident satisfaction and retention by timely responses and actions to resolve account-related issues.

Knowledge, Skills, and Abilities

The salary for this position is $55,000.

Additional Compensation

Benefits

Greystar will consider qualified applicants with arrest and conviction records.

Seniority level

Employment type

Job function

Get notified about new Community Support Specialist jobs in Memphis, TN.

Greystar is an equal opportunity employer. Referrals increase your chances of interviewing at Greystar by 2x.

J-18808-Ljbffr