A medical receptionist plays a crucial role in the smooth functioning of a medical office or healthcare facility. Their responsibilities include :
- Patient Registration : Greeting patients and collecting their personal information for registration.
- Appointment Scheduling : Coordinating and scheduling patient appointments, managing the calendar for healthcare providers.
- Check-In and Check-Out Procedures : Assisting patients with the check-in process, insurance information, and handling the check-out process after appointments.
- Answering Phone Calls : Handling incoming calls, addressing patient inquiries, and providing information about the practice.
- Maintaining Patient Records : Ensuring accurate and up-to-date patient records, including personal information, medical history, and insurance details.
- Insurance Verification : Verifying insurance coverage and collaborating with billing company
- Handling Payments : Collecting co-pays, processing payments, and managing billing inquiries.
- Managing Front Desk Area : Keeping the reception area organized, tidy, and welcoming for patients.
- Communication : Communicating effectively with healthcare providers, staff, and patients to facilitate smooth operations.
- Patient Education : Providing basic information to patients about procedures, policies, and general healthcare information.
- Handling Emergencies : Knowing how to respond to medical emergencies or urgent situations and alerting appropriate personnel.
- Technology Usage : Using computer systems and software for scheduling, record-keeping, and other administrative tasks.
- Confidentiality : Maintaining patient confidentiality and adhering to HIPAA regulations.
- Multitasking : Managing multiple tasks simultaneously, such as answering phones, scheduling appointments, and handling paperwork.
Qualifications
- Education : High School Diploma or equivalent; additional healthcare administration training is a plus.
- Skills : Proficient in office tasks, strong communication and customer service skills, knowledge of medical terminology.
- Qualities : Organizational and multitasking abilities, attention to detail, commitment to confidentiality.
- Experience : Practical experience in a medical or administrative setting is beneficial.
- Adaptability : Flexibility to handle changing schedules and patient needs.
- Professionalism : Maintaining a friendly and professional demeanor.
Employers may have specific preferences, so it's important to review job postings for additional requirements.
Team Player
Part - Time Position
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