Customer Support Representative

Job Description

Job Description

Job Description :

We are seeking a friendly, solution-oriented Customer Support Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience with our brand.

Responsibilities :

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product or service-related questions, troubleshooting issues, and providing solutions.
• Document customer interactions accurately in our CRM system.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Maintain a high level of product knowledge to effectively assist customers.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Contribute to creating a positive, welcoming environment for all customers.

Qualifications :

Benefits :