Customer Experience Representative

We're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.

The BRUNT team is not only devoted to improving on the old workwear standards, but we're also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we're all about getting boots on the ground and building something real with the BRUNT crew.

What You'll Do :

In this role, you represent BRUNT. You will engage with our customers using phone, chat and email channels. Your aim is to not just solve problems, but to build fanatical, lasting relationships. This means that you need to ensure our customers' needs are understood and their expectations exceeded. This position is classified as non-exempt hourly and requires daily time and attendance tracking.

You should be :

• Passionate about people
• Empathetic
• A natural problem solver
• A great communicator
• Flexible

We are always excited to connect with passionate and customer-obsessed individuals. We expand our Customer Experience team at several points throughout the year, and while we may not have an immediate opening, we welcome your application for future opportunities.

How You'll Do It :

Tactical / Core Responsibilities :

Driving Continuous Improvement :

What You Need to Succeed :

WHY BRUNT?

At BRUNT, people come first. That's why we support the whole employee.

This is how we do it :

Financial Wellness

Health & Wellbeing

Professional Development

Culture and Community

No matter what experience you have within our industry we encourage you to apply. At BRUNT, we believe that a strong crew is assembled with people from different backgrounds.

We look for individuals who thrive on challenges, will be passionate about our brand, and believe that teamwork is necessary for success. Show us how your experiences have shaped you and how you can contribute to BRUNT. We can't wait to hear from you!