Community Account Manager

Community Account Manager

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. The Community Account Manager (CAM) is responsible for driving utilization of AlloSure, CareDx's donor-derived cell-free DNA (dd-cfDNA) test within the general nephrology channel. The CAM will collaborate closely with the Transplant Account Manager (TAM), Clinical Liaisons, and Solutions Account Manager (SAM) to develop and execute growth strategies within our current user base as well as drive new business within non-user accounts. Successful CAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient-centric approach to delivering results. The CAM role reports directly to the Regional Director (RD).

Essential Duties & Responsibilities :

• Strategic Planning and Executing Account Plans : Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
• Clinical and Product Knowledge for Customer Education : Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies in order to educate community nephrologists on AlloSure testing and CareDx Pharmacy services.
• Building Strong Customer Relationships : Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
• Managing the Sales Pipeline : Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and territory levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.
• Collaborating with Internal Teams : Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

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