Administrative & Customer Support Specialist

Job Description

Job Description

Administrative & Customer Support Specialist – Full Time

Pay : $21.00 – $25.00 / hour (based on experience)

Location : In-person only - 1770 Erie Blvd W, Syracuse, NY 13204

Schedule : Monday - Friday 9 : 00 AM – 5 : 30 PM

Overview :

Mr. Rooter Plumbing is looking for a proactive, detail-driven Administrative & Customer Support Specialist to be the central hub of our daily operations. This position blends customer interaction, administrative coordination, and operational support —helping ensure our plumbing services run seamlessly from the first call to job completion.

If you thrive in a fast-paced, team-focused environment , enjoy problem-solving, and want a role where your ideas for efficiency and service improvements are valued, we’d love to have you on our team.

Key Responsibilities :

Customer Experience & Service Coordination

• Manage incoming calls, emails, chats, and leads with professionalism and warmth.
• Schedule and dispatch plumbing jobs, ensuring prompt service and a smooth workflow for both customers and technicians.
• Maintain proactive communication with customers from start to finish, addressing concerns and ensuring a positive experience.
• Monitor and respond to customer reviews and online inquiries, resolving issues in a timely and neutral manner.

Operational & Process Management

Administrative & Office Support

Team Collaboration & Communication

Qualifications :

Why You’ll Love Working Here :

You’ll be an essential part of a small, tight-knit office team at a family-owned plumbing company . Your role directly supports our success—every job you book, process you improve, and customer you help contributes to keeping our business thriving and growing! You won’t just be answering phones—you’ll be involved in nearly every aspect of our day-to-day operations, making a real impact for our team and our customers.

How We Take Care of Our Team Members :

Ready to Join the Mr. Rooter Plumbing Team?

If you meet the qualifications and are excited about joining a team that values professionalism, customer service, and continuous improvement, we’d love to hear from you!

Please submit your resume highlighting your relevant experience and make sure you take and pass the typing test (you get 5 attempts). We’re excited to learn more about you!