Head of Agency Servicing - Commercial Real Estate

Head Of Agency Servicing - Commercial Real Estate

We're expanding our Commercial Bank and Real Estate operations and are looking for an experienced professional in commercial real estate operations and GSE loans. This role presents a unique opportunity to contribute to the growth of a new business line within our industry-leading JPMorganChase commercial real estate platform. Our Commercial Banking offers extensive industry knowledge, local expertise, global capabilities, and a comprehensive set of financial products and services to clients with annual revenue ranging from $20 million to $2 billion.

As Head of Agency Servicing - Commercial Real Estate in our Commercial Banking team, you will be responsible for leading the Agency Operations. Your role will involve expanding the capabilities of an existing operations team renowned for its exceptional loan servicing. You will work closely with business leaders, GSE stakeholders, and various teams to ensure operational excellence. This position offers a unique opportunity to contribute to the growth and development of a new business line on our industry-leading JPMorganChase commercial real estate platform.

Job Responsibilities

• Serve as the Agency business process expert related to loan servicing
• Develop the future state operating model for servicing including asset management, investor reporting and loan servicing
• Lead operational readiness work streams to drive alignment to the new model
• Lead the development of long-term scaling for the Agency and off-balance sheet portfolio
• Be the main point of contact for GSE stakeholders related to operational processes, reviews and audits
• Build a robust quality control program for the GSE portfolio and lead the oversight of quality control
• Lead servicing teams which perform origination and servicing activities
• Work closely with commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met
• Perform additional duties as assigned

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills