Customer Success Lead

Customer Service Lead

Contribute to the strategic direction of the business and support impactful mission outcomes as a Customer Service Lead at GDIT. Here, you'll enable the success of the most critical government missions and the growth of a meaningful career in Program Management. The Advana team is seeking a Customer Service Lead to join their program in Falls Church, VA. Advana is the Chief Digital and Artificial Intelligence Office's (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.

Job Responsibilities :

• Establish and continuously drive an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities on the Advana CDAO Platforms.
• Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
• Work with the PM and Chief Architect / Engineer to advocate for Advana System improvements that will improve customer satisfaction.

Qualifications :

Desired Qualifications :

GDIT IS YOUR PLACE

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.