Salesforce Senior Engineer

Position Title : Salesforce, CRM Senior Engineer

Salary Range : $107,120K - $123,600K

Department : Information Technology

Reports to : CRM Manager

Location : Remote Schedule : M-F, 35 hours

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview :

Vibrant is looking for a Lead CRM Engineer to join our IT team as it grows. You will report directly to the Manager of CRM and assist with all CRM programming and design functions. Your primary focus will be to learn and understand CRM and its features and functionality. You will maintain the Salesforce CRM system, including updates, enhancements, building reports, managing dashboards, and security.

Duties / Responsibilities :

• Lead evaluations and improvement of best practices in process and standards, and recommend value-added changes to existing coding practices, standards, and tools.
• Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, testing, modification, and integration of the Salesforce CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements, and improvements in Salesforce CRM systems.
• Assess the severity of problems, determine corrective action, and resolve technical problems.
• Monitor end-user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant's methodology for development, installation, and maintenance.
• Manage and collaborate with product vendors and systems integrators to deliver solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI / UX designers, other developers, and data analysts.

Required Skills / Abilities :

Decision Making :

Scope of Responsibility / Accountability :

Managing / Directing Work :

Required Qualifications :

Vibrant Emotional Health is committed to the full inclusion of all qualified individuals. As part of this commitment, Vibrant will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact People Operations.