Product Specialist - Indices & ETFs

Product Service Associate

Asset managers, custodians, hedge funds, and investment banks rely on us to deliver timely, accurate, multi-asset class index data to support their trading and investment activities. ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers. The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management, and customer communications.

The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will work in a fast-paced environment ensuring client requests are prioritized and resolved. Product service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business. You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.

Responsibilities include : managing incoming customer requests using internal systems and processes, understanding the needs of different customers and working with internal product, technical, and operations teams to deliver solutions that meet requirements, troubleshooting customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility, managing the communication and relationship between clients and the business, partnering with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business, and working alongside colleagues in major financial hubs around the world including London, Hong Kong, and New Delhi.

Compensation / Benefits Information : (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $43,740.00 to $75,258.75. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.

What We're Looking For : Basic required qualifications include the ability to self-organize, schedule, and prioritize effectively, managing tasks and meeting tight deadlines, basic proficiency in Microsoft Office programs, strong oral and written communication skills, interest in working with software systems and technology, adept at building and maintaining relationships with external clients and with colleagues at all levels, positive attitude, self-motivated, and proactive. Additional preferred qualifications include familiarity with indices or ETFs, experience with client-facing responsibilities, and prior use of Salesforce or similar client support tools.

Right to Work Requirements : This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence : At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com / marketintelligence.

Our Purpose : Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments, and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People : We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values : Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits : We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global. Our benefits include : health & wellness, flexible downtime, continuous learning, invest in your future, family-friendly perks, and beyond the basics. For more information on benefits by country visit : https : / / spgbenefits.com / benefit-summaries.

Global Hiring and Opportunity at S&P Global : At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer : S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.