Member Experience Specialist

A company is looking for a Member Experience Specialist to enhance member engagement and support.

Key Responsibilities

Make outbound calls to welcome new members and provide information about Healthplan features

Identify trends from calls to improve policies and procedures

Facilitate quarterly Member Advisory meetings and meet quality assurance metrics

Required Qualifications

High school diploma or equivalent

3+ years of customer service experience, preferably in a healthcare call center

Experience with Microsoft Office applications and data entry systems

Health Insurance or care management background preferred

Government security clearance and US citizenship required (for specific roles)