Consumer Banker II

Make Banking A Fifth Third Better

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General Function

This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities :

• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
• Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations / solutions
• Maintain a well-developed, working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customers needs are met
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Minimum Knowledge, Skills and Abilities Required :

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.