Customer Service Manager

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in supporting customers / students throughout their learning experience. Your vibrant personality and excellent writing skills will help you connect with the community on camera and through written communication. Our client is committed to finding the perfect candidate who shares a passion for empowering women and has the dedication to contribute to their overall growth.

Key Responsibilities :

• Act as the primary point of contact for students, engaging with them during online workshops and live retreats / intensives.
• Host weekly group calls and live sessions, providing support and guidance.
• Respond to chats and engage with the community in our client's Facebook Group.
• Participate in Monday morning meetings and other scheduled sessions.
• Handle various administrative tasks as needed, including managing CRM updates and communications.
• Maintain a professional appearance for live calls and interactions.
• Assist with client onboarding and ensure they have a positive experience with the program.
• Be open to flexible scheduling, including evenings and weekends as required for events.
• Support client success through excellent communication, multitasking, and time management.