Part-time Call center Empleos en Wilmington nc

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities :

• Independently analyzing each caregiver to identify the best caregiver for each job assignment based upon relevant factors, including the client’s needs and goals and the caregiver’s skill level, reliability, past performance, availability, and geography.
• Managing the Caregiver Team, responding to their requests, providing leadership and support when needed and ensuring that caregivers are complying with our policies and procedures.
• Supporting the retention of our caregiver staff by providing high-touch, white glove personnel management service and going the extra mile as needed. This may include referral to additional support systems, including caregiver support specialists.
• Pd change for staffing success.
• Responsible for daily entries into the scheduling system; verification of time(s) worked, notes completed and accurate payroll for the caregivers by the stated deadline.
• Reviewing caregiver performance on an ongoing basis and as appropriate increasing caregivers compensation to align with business goals.
• Authority to make expense decisions as it pertains to the caregiver, while maintaining accountability with a predetermined budget.
• Ensuring compliance with any applicable labor laws and / or industry regulations.
• Ensuring proper documentation is entered into the scheduling system for disciplinary action, performance reviews, and termination paperwork where appropriate.
• Responsible for the oversight of caregiver profile and skill sets in scheduling system
• Additional duties and responsibilities as assigned by your Supervisor proactively reaching out to caregiver staff to ensure each is faring well and to determine areas of support needed, including scheduled check-in calls.
• Working together with recruiting for facilitating, interviewing, screening and hiring new caregivers.
• Ensuring each caregiver has successfully completed orientation prior to first assignment.  Coordinating additional training as needed.
• Communicating with our clients and their families to ensure a positive and successful relationship.
• Determining the rate of pay a caregiver will receive for their assignments in order to maintain appropriate margins an

Required Skills, Education and Certifications :

Physical Requirements :

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees