Call centre supervisor Empleos en Wilmington nc

Courier Express Seeking Operations Supervisor / Transportation

Courier Express is looking for a strong operations oriented team player with experience in a fast paced environment and the ability to coordinate between multiple facets of business. This position consists partially of an Operations Assistant (works side by side with the Operations Manager to accomplish daily goals) as well as working with the Driver Recruiter (Independent Contractor recruiting, driver coordinating and development).

Monday thru Friday 4 : 00am – 12 : 00 -1 : 00pm

Primary Job Duties : Leads the warehouse staff in the daily operations and functions of the department. Ensures every delivery is assigned and accounted for. Ensures the Independent Contractors are properly uniformed and properly trained. Resolves customer and delivery issues. Supervises large accounts to monitor delivery status and customer satisfaction. Ensures the warehouse is clean, organized, secure and safe at all times. Reviews individual driver performance weekly such as cargo loss and claims. Ensures operations function smoothly at the individual location so that all customer and company service expectations are met. Establishes and maintains performance and productivity standards. Manages and attempts to reduce the costs of the operating unit. Maintains a high level of service with customers that meets the expectations of Courier Express. Creates goals and action plans for each aspect of the operating unit. Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards. Provides feedback to management on the status of overall operations.

Secondary Job Duties : Handles the process of coordinating and contracting new drivers, including but not limited to placing advertisements, answering ad responses, interviewing potential drivers, running background checks, and conducting orientation for new drivers. Acts as a liaison between the drivers and management and helps to resolve any issues. Maintains contact with the operations managers to stay alert as to the needs for new drivers.

Education / Experience Preferred but not required : College degree and 2+ year’s managerial experience in Transportation, Courier, or Distribution.

Skills Required : Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail, ability to communicate with drivers on a routine basis.

Computer Skills Preferred : Microsoft Office Suite.

Personal Skills Preferred : Attention to detail; Proactively minded; Able to work independently with minimum supervision; Excellent written and verbal communication; Multitasking; Time management.