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Contracting Specialist

Position Summary: Under general supervision, the Contracting Specialist is responsible for researching & recruiting new subcontractors, the initial sub-contractor contracting process, and ensuring subcontractor compliance with contractual obligations.

Typical working conditions for this position include an indoor office, climate-controlled environment with controlled lighting and noise levels. The job may require extended periods of sitting, standing, kneeling, bending, and/or lifting of at least 25 lbs. The use of a computer or other office equipment(s) is also a requirement. Some evening and/or weekend work and light travel may be necessary.

Essential Duties: Duties may include, but are not limited to, the following:

• Research potential new subcontractors in new and existing areas depending on the dispatch department's needs and any new client contracts.
• Helps oversee the onboarding of subcontractors to include contracting and credentialing.
• Helps oversee the daily flow of credentialing documents from pending new subcontractors to ensure timely compliance with contracts.
• Runs monthly report on pending Medi-Cal enrollments and gets monthly updates from those subcontractors pending Medi-Cal.
• Verifies provider documents and ensures that they meet contract requirements as well as scan and maintain documents in credentialing portal.
• Establish and maintain good working relationships with employees, transportation providers and other stakeholders.
• Works with the Manager/ Director to help maintain consistent contact with transportation providers to ensure that expectations are clear, and requirements are completed in a timely manner.
• Works closely with the Dispatch Department to ensure any network inadequacies are filled by outreach to more providers.
• Works with other departments for contracting related items.
• Records and distributes bus passes to members for specific clients.
• Make observations and recommendations for improvement to leadership.
• Maintains clear communication between Providers, Drivers, and leadership.
• Maintains 100% accuracy with all aspects of the position.
• Any other duties as assigned by management.

Ability to: Prioritize and deal with conflicting workload requirements. Handle staff and customers with courtesy, diplomacy, and tact. Prepare and review letters, memos, and general correspondence. Respond to questions from the public. Deal with difficult people and situations. Learn, interpret, and explain departmental operating policies, procedures, systems, and methods. Organize information clearly and precisely. Apply customer service skills, representing the organization in a positive way while working with the public. Use multi-line phone system and telephone etiquette. Learn and effectively use new computer-based systems and programs. Verify and check files and data. Compose correspondence and reports independently or from brief instructions. Make accurate mathematical computations. Maintain composure when dealing with the public in stressful situations. Establish and maintain effective relationships with those contacted in the course of the work. Organize own work, set priorities, meet critical deadlines, and follow-up on assignments with a minimum of direction. Work in a safe manner adhering to company practices, policy, and procedures. Ability to use personal computer and advanced word processing, spreadsheet, presentation and database software. Maintain confidentiality regarding sensitive information.

Minimum Requirements: Education: High School Diploma or GED required. Associate's degree preferred. Certification: N/A. Work Experience: Three years of higher-level office or contracting experience providing support to upper management level positions.

Physical Abilities and Working Conditions: Vision: Ability to read small print and view a computer screen for prolonged periods. Hearing: Ability to tolerate exposure to noisy conditions. Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer. Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head. Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict. Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors. Mental Requirements: Ability to read, write, understand, interpret, and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile, and coordinate information and records. Understand how to manage stress. Additional Work Conditions & Physical Abilities: Ability to be flexible and adapt as needed between various in-person working environments.

Full-Time/Part-Time: Full-Time

Shift: Days

Pay Range: $21-$26

Hiring Manager(s): Gloria Chagolla

Location: Corporate Office