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Benefits:
Customer Success Manager and Appointment Confirmation Lead
Full job description
Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager!
At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked.
What You’ll Do:
What We’re Looking For:
Key Responsibilities:
· Confirm appointments with clients via phone calls, emails, or other communication channels.
· Maintain accurate records of client interactions and update client information in our database.
· Manage the calendar and resolve issues promptly and professionally. - Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
· Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.
· Perform other office administrative duties and assistant to the owner in day-to-day operations, as time allows.
Qualifications:
· Excellent communication skills, both verbal and written.
· Strong interpersonal skills with the ability to build rapport quickly.
· Exceptional organizational and time-management abilities.
· Self-starter with high accountability for results.
· Prior experience in customer service, account management, or a related field is preferred.
· Proficiency in using CRM software and other relevant tools highly preferred.
· Ability to pass a background check.
What We Offer:
· Competitive comp package, including direct incentives for achieved goals.
· Opportunities for professional growth and development.
· Collaborative and supportive work environment.
· Make a meaningful impact by contributing to our clients' success.
· A proven system with warm leads—no cold calling.
· Paid training.
· Work from home options and flexibility. Some hours required after 5 pm M-TH and some limited weekend availability is a must, offset by flexible starting hours each morning. You set the bulk of your hours as you work the results.
Location:
Near Springfield, IL and surrounding areas is strongly preferred
If you're ready to take your communication and organizational skills to the next level and be a vital part of a dedicated team, we want to hear from you!
