Document processor Empleos en Indianapolis in

Requisition ID: 950376
Store #: E00880 Ops - Cust Svc - Ord Ent Indn2
Position: Full-Time
Total Rewards:

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

JOB DESCRIPTION

GENERAL FUNCTION

The Data Entry Clerk will be responsible for entering customer orders and ensuring that data is accurate while respecting regional standards for the number of daily entries. This role will also be expected to project a professional company image and respond to customer requests. The work schedule is Monday to Friday day shift.

MAJOR DUTIES AND RESPONSIBILITIES

• Enter orders by telephone, fax, e-mail or other means, and ensure that the customer's order is feasible
• Ensure that orders are entered in accordance with customer instructions, while following data entry and departmental operating procedures, and respecting lead times
• Evaluate each order in order to provide the best available product to meet customer needs
• Validate the transfer of orders to the various production sites
• Communicate with customers to inform them of any changes to their order or additional lead times, to obtain missing information or for frames in follow-up
• Inform the Customer Experience team as soon as a product becomes available, and suggest a substitute or corresponding product in the event of a stock shortage
• Provide technical information on products, and answer questions concerning the use of the electronic ordering system
• Receive and process customer credits according to established procedures
• Work as part of a team with technical support and the Customer Experience phone department

BASIC QUALIFICATIONS

• High school diploma (DES)
• Minimum 3 years' experience in a similar position (customer service or data entry)
• Strong analytical and problem-solving skills
• Ability to work in a dynamic, fast-paced environment with little supervision
• Ability to work under pressure with tight deadlines and daily data entry volumes
• Attention to detail
• Knowledge of Microsoft Office tools
• Team spirit and ability to interact with several departments
• Knowledge of optics and eyewear is an asset

PREFERRED QUALIFICATIONS

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.