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Coordinator, Entertainment Experience Programming & Operations

The Coordinator, Entertainment Experience Programming & Operations at Carnival Cruise Line supports the successful execution of entertainment programs and operational initiatives across the fleet. This role provides administrative, logistical, and operational support to the Supervisor of Programming & Operations to help ensure entertainment experiences are delivered efficiently and consistently.

The Coordinator assists with inventory management, shipment tracking, purchasing coordination, invoice processing, reporting, vendor communication, and operational documentation related to entertainment programming and special events. The role also supports cross-functional collaboration with shipboard and shoreside teams to help maintain quality standards and operational readiness across entertainment offerings.

The ideal candidate is highly organized, detail-oriented, adaptable, and able to manage multiple priorities in a fast-paced environment while maintaining strong communication and customer service skills.

Essential Functions:

Program, Operations & Innovation

• Daily Operations: Support fleet-wide entertainment operations to help ensure consistency, operational efficiency, and successful execution of onboard events and activities.
• Inventory Management: Coordinate inventory tracking and ordering for holidays, themed events, and entertainment programming.
• Quality Assurance: Assist with maintaining quality standards for entertainment-related supplies, collateral, and equipment.
• Logistics: Monitor quality control for all supplies needed under entertainment operations to meet guest experience expectations. Lead and support holiday decoration logistics, including shipment, delivery, and scheduling vendor.
• Shipment Tracking: Assist with shipment logistics, tracking delivery, and communicating with the Carnival warehouse and logistics managers for all entertainment experience related activities, events and holidays.
• Administrative Support: Provide operational support to the Entertainment Experience team, which may include placing requisitions in iProcurement and collecting data from TGEM. Assist with travel arrangements, training, and onboarding tasks for shipboard Entertainment team members.
• Special Projects: Assist with planning and logistics for departmental meetings, conferences, town halls, and special projects.

Financial Accountability:

• Budget Monitoring: Support budget tracking by monitoring expenses and maintaining accurate records.
• Cost Optimization: Partner with Sourcing, Procurement, and Purchasing teams to optimize cost savings and ensure high-quality service. Identify and mitigate supply chain risks to maintain operational continuity and financial efficiency.
• Vendor Setup: Facilitate the setup of new vendors by collecting and verifying all required documentation, including completed GSM Supplier Information forms, sample invoices with preprinted banking information.
• Invoice Processing: Coordinate invoice coding, categorizing, and aligning of purchases to various account strings. Input and code invoices for processing, ensuring accuracy in financial transactions. Monitor payment statuses and follow up with the Accounts Payable department to resolve any issues in a timely manner.
• Travel and Expense: Responsible for managing their own travel arrangements and expenses in accordance with Carnival Cruise Line's travel policies and procedures. This includes submitting expense reports in a timely manner. The Team Member will ensure that all travel arrangements are cost-effective and compliant.

Teamwork:

• Environment: Participate in team meetings, projects and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support.
• Cultural Essentials: Live Carnival's expected behaviors: Listen & Learn, Speak Up, Respect & Protect, Always Improving, Better Together, Guest Obsessed. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.

Safety & Compliance:

• Safety Practices: Embrace safety practices and attend training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity. Ensure teams are prepared to fulfil onboard safety-related duties.
• Compliance Adherence: Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines.

Knowledge, Skills & Abilities:

Scope:

• This role supports fleet-wide entertainment programming and operational initiatives across Carnival Cruise Line ships. The Coordinator works closely with shipboard Entertainment teams and multiple shoreside departments to assist with operational logistics, inventory coordination, purchasing support, reporting, and vendor communication. The role contributes to the consistency and successful execution of entertainment experiences by helping ensure supplies, equipment, and operational processes are properly coordinated and maintained.
• The position operates within a fast-paced environment that requires strong organization, attention to detail, and the ability to manage multiple priorities simultaneously while supporting both routine operations and special projects.

Problem solving:

• The role requires the ability to identify and resolve routine operational and administrative issues related to inventory, logistics, purchasing, shipment tracking, and vendor coordination. The Coordinator is expected to gather information, analyse operational data, and communicate effectively with stakeholders to support timely resolution of issues.
• The position regularly manages competing priorities and changing operational needs while ensuring accuracy and adherence to established processes and timelines. Escalation of more complex operational or financial issues is made to leadership as appropriate.

Impact:

• This role contributes to the successful execution of entertainment programming and operational processes across the fleet by supporting timely coordination of supplies, logistics, reporting, and administrative functions. Effective performance in this role helps support operational efficiency, consistency of guest experiences, and adherence to company standards.
• The Coordinator also supports cross-functional communication and operational continuity between shoreside and shipboard teams, helping maintain organized and efficient entertainment operations.

Leadership:

• This position does not have direct reports but requires strong collaboration, communication, and organizational skills to coordinate activities across multiple teams and stakeholders. The Coordinator is expected to build effective working relationships with shipboard leaders, vendors, and cross-functional partners while demonstrating professionalism, accountability, and teamwork.
• The role requires the ability to manage assigned projects and responsibilities independently, prioritize workload effectively, and support team objectives in a collaborative environment.

Qualifications:

• High School Diploma or GED
• Associate's degree - Entertainment, Recreation, Tourism, Hospitality and/or Business preferred
• Strong organizational, time management, and multitasking skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office 365 applications, including Excel, Word, and PowerPoint.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively across teams.
• Experience with purchasing systems, databases, or inventory tracking systems preferred.
• Flexible and able to adjust to changing circumstances and handle unexpected challenges.
• 13 years of experience in entertainment operations, hospitality, administrative coordination, logistics, events, or a related field preferred.
• Experience supporting cross-functional projects or operational processes preferred.
• Previous cruise, hospitality, live entertainment, or event coordination experience preferred.

Travel : No or very little travel likely

Work Conditions : Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off:
• Holidays All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2