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Office Assistant Customer Service and Dispatch
Leaky's Water and AirLubbock, TX, US
Hace 1 día
Tipo de contrato
A tiempo completo
Descripción del trabajo
Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Leaky’s Plumbing & HVAC is a fast-growing service company based in West Texas, built on doing things the right way and taking care of both our customers and our team. We’re growing quickly and creating real opportunities for people who want to learn, step up, and build a long-term career.
Office Assistant – Customer Service & Dispatch
We’re looking for someone sharp, organized, positive, and ready to grow. This isn’t just a front-desk job — it’s the starting point for a career with one of the fastest-growing service companies in Texas.
You’ll be the first voice people hear when they call Leaky’s, helping customers, supporting our team, and keeping the office running smooth. You’ll also play a key role behind the scenes helping dispatch, managing jobs, and keeping everything moving.
The last person in this role moved into a leadership position — we’re ready to find the next one.
What You’ll Do
Answer and route calls through a multi-line phone system
Greet customers and visitors with professionalism and warmth
Support dispatch by scheduling jobs, updating calls, and helping keep techs on track
Assist with estimates, job follow-up, and making sure nothing falls through the cracks
Help manage accounts receivable, invoicing, and customer follow-ups
Respond to online leads, texts, and emails quickly and professionally
Learn and assist with home warranty work
Upload photos, track job details, and keep everything organized in ServiceTitan
Keep paperwork, schedules, and digital files clean and organized
Jump in wherever needed — every day moves fast and is a little different
You’ll Be a Great Fit If You
Are organized and like having everything in its place
Have strong follow-through — you don’t drop things or forget details
Stay positive and easy to work with, even when it’s busy
Can move fast and keep up when things get hectic (especially in summer)
Are comfortable learning systems and handling multiple tasks at once
Take pride in doing things the right way, not the easy way
Are coachable and open to learning how we do things
Want to grow into a bigger role over time
What This Role Really Is This is a mix of customer service, junior dispatch, and office support.
You’ll work alongside our dispatcher, learn how we schedule and manage jobs, and help take care of customers. As you get comfortable, you’ll take on more responsibility.
We’ll train you on everything — including home warranty work — but we expect consistency and attention to detail.
What’s in It for You
Competitive pay
Benefits package
Clear path to Dispatcher, Administrative Lead, Office Manager, or Customer Service leadership
Hands-on training in a fast-growing company
Real opportunity to move up — we promote from within