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Job Description

Pinnacle Government Solutions is a minority-owned small business that provides Software, AI/ML, and Cloud Engineering Solutions for our Department of Defense, Intelligence Community, and Federal Civilian agencies. We bring SME-level expertise and over five decades of combined industry knowledge and Talent Acquisition experience. We believe in getting it right for our customers and our country.

We are looking for a ServiceNow Developer for our Deployable Communications Team.

Responsibilities

The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our team’s Service Management and Operations Management requirements based on recommended Best Practices; Identify and document gaps between complete ServiceNow out-of-box capability and currently implemented baseline.

Producing top quality products for the customer is vital. Primary duties of ServiceNow Developer include, but are not limited to:

• Collaborate with all team members to develop quality solutions that are reusable and scalable.
• Serve in a cross functional capacity to elicit user requirements and stories work with the team to build our program’s configuration requirements for the ServiceNow ITSM modules and integrations as necessary and assigned
• Leverage ITSM knowledge and experience and assist with the updating of operational documentation, guidelines, standard operating procedures (SOPs) when necessary
• Utilize and/or create dashboards with ServiceNow to assist with metrics reporting and trend analysis
• Develop and maintain design workbooks, process documentation and ServiceNow Agile stories
• Apply process definition, improvement, and design methodologies to identify, analyze, and improve business processes to improve quality, increase efficiencies/productivity, and increase customer satisfaction
• Having a flexible work attitude and adjusting to customer IT restrictions pertaining to development and deployment of application systems
• Problem solving and good communication skills – support requires interaction with customers, system administrators, and other supporting teams
• Excellent interpersonal and organizational skills
• Ability to work in a team environment and collaborate
• Ability to work with the customer and translate the customer’s needs and wants into a useful product

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Required Skills

High School with 6 - 9 years (or commensurate experience)

• Clearance Required: Active TS/SCI
• Strong written and verbal communications skills and the ability to clearly document and explain ITSM processes
• Working with CMDB and integration technologies
• JavaScript
• An architect mindset
• Enhancing the user experience with Service Portal and UI Builder
• ServiceNow module management and modification

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Desired Skills

• Troubleshooting ServiceNow and other ITSM functionality issues
• Computer Science Degree
• Experience with DoD NIPR, SIPR and JWICS Networks
• Experience with DoD deployed communications
• Current ServiceNow Certified Application Developer certification
• Experience with Hardware Asset Management, Software Asset Management, and Enterprise Asset Management plug-ins
• DoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)

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About Pinnacle Government Solutions, LLC

Pinnacle Government Solutions is a minority-owned small business that provides Software and Cloud Engineering Solutions for our Department of Defense and Federal Civilian agencies. We bring SME-level expertise and over two decades of industry knowledge and experience. We believe in getting it right for our customers and our country.