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Program Analyst

The Program Analyst provides analytical, administrative, and program coordination support to the OBO Regional Support Center (ORSC) responsible for overseeing facility operations, maintenance programs, projects, and budgets across multiple locations in the Western Hemisphere. Working within a Regional Support Center environment, the Program Analyst performs professional analytical and administrative work including data management and analysis, program assessment, and evaluation of resource prioritization and allocation in support of facility management programs and services. The position supports government leadership and Regional Facility Managers by maintaining tracking systems, preparing reports and briefings, coordinating information across stakeholders, and supporting continuous improvement initiatives. The incumbent prepares detailed written reports and presentations for meetings, trainings, and conferences and works closely with facility managers, project coordinators, technical teams, and government stakeholders. Reports to Program Manager / Government Lead. Travel: Up to 5% as required to support site visits or meetings.

Essential Duties:

• Develops, implements, maintains, and monitors data management and information systems used for tracking and execution of facility management programs and activities.
• Serves as a key member of the support team providing analytical guidance, advice, and program support to government leadership and Regional Facility Managers in support of facility management programs, initiatives, and services.
• Collects, validates, and ensures integrity of data from multiple sources including Computerized Maintenance Management Systems (CMMS) and other web-based applications.
• Plans, leads, and supports analysis of regional and site-level operational and performance data. Consolidates, collates, analyzes, and prepares reports using data from multiple systems and sources.
• Establishes performance metrics where none exist and refines existing measures to improve program functionality and accountability.
• Identifies positive and negative trends, risks, opportunities for efficiency, and programmatic needs. Evaluates operations against peer groups and applicable industry standards.
• Coordinates collection of data for annual and recurring reporting related to work plans, technician deployments, inspections, surveys, trends, and performance measures. Reviews submissions for accuracy, completeness, and compliance with guidance.
• Develops and documents processes for facility management programs, including process maps, charts, checklists, templates, and standard operating procedures (SOPs).
• Prepares professional written reports, briefings, and presentations for leadership, meetings, trainings, and conferences.
• Participates in organizational and program planning sessions and contributes analytical expertise to support strategic and operational decision-making.
• Serves as liaison between technical staff, facility managers, and government stakeholders to coordinate inputs, track action items, and ensure timely responses.
• Identifies opportunities to streamline workflows, improve data quality, and enhance reporting tools and processes.

Required Qualifications and Experience:

Clearance Level: The clearance level (Secret or TS) will be identified in the task order request. Required Qualifications:

• Bachelor's degree
• Six (6) years or more of relevant experience.
• Knowledge and mastery of the application of a wide range of qualitative or quantitative methods for assessing and improving effectiveness.
• Knowledge of the range of financial laws, policies, regulations, and precedents applicable to the Facility Management programs.
• Knowledge and ability to assemble and analyze relevant facts and draw significant conclusions.
• Knowledge and skill in presenting accurate findings and the ability to make feasible and responsive recommendations both orally and in writing.
• Knowledge and skill in database management, data analytics, and the use of Microsoft Office programs.
• Ability to interact effectively with individuals in garnering cooperation and support for key planning, operations, and management initiatives in the assigned program area.
• Knowledge and ability to design and conduct comprehensive management studies.

Desired Qualifications:

• Bachelor's degree in Business, Computer Science or related field is preferred.