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Contact Center Support Specialist ll, Genesys

Peyton Resource GroupArlington
Indefinido +1

Under general direction, the Contact Center Support Engineer II is a mid-level technical role responsible for maintaining, supporting, and enhancing contact center systems across both on-premises a... Mostrar más

Embedded Software Engineer

Butler Aerospace and DefenseGrand Prairie, TX, US
65,00 US$ por hora
A tiempo completo

Embedded Software Engineer Location: Grand Prairie, TX Job ID: #72568 Pay Range: $81-96/hr Duration: 12 months Shift: Mon-Thus 4/10A-1st Shift Active Secret Clearance Required Job Description Looki... Mostrar más

 • Oferta promocionada

Telecommunicator

TradeJobsWorkForce76017 Arlington, TX, US
A tiempo completo

Plans network installations by studying technical specifications; preparing an installation schematic.Establishes voice and data networks by programming features; establishing interfaces and integr... Mostrar más

 • Oferta promocionada

Data Scientist

TradeJobsWorkforce76005 Arlington, TX, US
A tiempo completo

Data Scientist Job Duties: Formulates and leads guided, multifaceted analytic studies again... Mostrar más

 • Oferta promocionada

Remote Macroeconomic Modeling Specialist (EViews)

Micro1Richland Hills, Texas, US
35,00 US$ por hora
Teletrabajo
A tiempo completo

Macroeconomic Modeling Specialist (EViews).Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to t... Mostrar más

 • Oferta promocionada

Remote Cybersecurity Experts - AI Trainer ($70-$90 per hour)

MercorGrand Prairie, Texas, US
70,00 US$ por hora
Teletrabajo
A tiempo completo

Role Overview**Mercor is partnering with a leading AI lab to engage experienced cybersecurity and low-level programming experts for a short-term, high-impact project.This engagement focuses on anal... Mostrar más

Centering Health and Wellness Specialist (Mobile Health)

Texas Health ResourcesArlington, TX
A tiempo completo

Centering Health and Wellness Specialist (Mobile Health).Bring your passion to Texas Health so we are Better + Together.Based out of Texas Health Dallas and Texas Health Fort Worth.Full-time, Monda... Mostrar más

Controls Engineer

Sterling Engineering, Inc.Arlington, TX, US
175.000,00 US$ anual
A tiempo completo
Quick Apply

Compensation: Up to $175,000 + Bonus.Industry: Custom Automation | Defense & Energetics.A leading custom automation manufacturer supporting the defense and energetics industries is seeking a Se... Mostrar más

DevSecOps Engineer

PlanIT GroupGrand Prairie, TX
A tiempo completo

We are seeking a highly skilled DevSecOps software developer with secret clearance to join our team.The successful candidate will be responsible for implementing Continuous Integration/Continuous D... Mostrar más

Embedded S/W Engineer

PlanIT GroupGrand Prairie, TX
A tiempo completo

Looking for real-time C/C++ embedded software engineer with at least 5+ years of experience related to Linux/Real-time operating system running on multi-core processors.Candidate must have Secret C... Mostrar más

Director Quality Engineering - Marketing Technology

D.R. HortonArlington, TX
A tiempo completo

Director Quality Engineering - Marketing Technology-2601076.Bachelor’s degree in Computer Science, or related technical field.Ability to apply common sense understanding to carry out instructions f... Mostrar más

Embedded Software Engineer

The Structures Company, LLCGrand Prairie, TX
96,20 US$ por hora
A tiempo completo

Job Description: Looking for real-time C/C++ embedded software engineer with at least 5+ years of experience related to Linux/Real-time operating system running on multi-core processors.Candidate m... Mostrar más

SQL/hadoop Developer - Hybrid

TEKsystemsGrand Prairie, TX, USA
A tiempo completo

Detailed Job Description We are looking for *SQL/Hadoop QA Experts* for Enterprise Complaints Reporting & Analytics India Team.Job Description:* The resource will be primarily working on reques... Mostrar más

Systems Administrator III

Arthur LawrenceArlington, TX
A tiempo completo

Python,Oracle,SQL,Jira,Workday,Alteryx,Workato,MuleSoft,Zapier,CISA,CRISC,PMP.Arthur Lawrence is looking for aSystems Administrator III one of our clients in Arlington, TX.Please find the job descr... Mostrar más

Contact Center Support Specialist ll, Genesys

Peyton Resource GroupArlington, TX, US
Indefinido +1
Quick Apply

Under general direction, the Contact Center Support Engineer II is a mid-level technical role responsible for maintaining, supporting, and enhancing contact center systems across both on-premises a... Mostrar más

Data Analyst

The Panther GroupGrand Prairie, TX, US
61,83 US$ por hora
A tiempo completo
Quick Apply

The Panther Group is seeking a Data Analyst / AI Specialist to join a fast-paced, innovative team in Grand Prairie, TX.This role is ideal for someone who enjoys working at the intersection of data ... Mostrar más

Credit Risk Analyst

Agora Data, Inc.Arlington, TX, United States
75.000,00 US$ anual
A tiempo completo

Headquarters - Arlington, TX 76013.Salary/year Position Type Full Time Job Shift Day.We're looking for a motivated and analytically minded Credit Risk Analyst to join our team supporting credit dec... Mostrar más

Controls Engineer - $50.00 - $50.00 / hour

Sterling EngineeringArlington, TX, US
50,00 US$ por hora
A tiempo completo

Compensation: Up to $175,000 + Bonus.Industry: Custom Automation | Defense & Energetics.A leading custom automation manufacturer supporting the defense and energetics industries is seeking a Se... Mostrar más

Automotive Remote Assisted Programming Technician

LKQ CorporationGrand Prairie, TX
Teletrabajo
A tiempo completo

ARE YOU READY TO BE PART OF AN EXCITING TEAM?!?.CONTINUE TO CONTRIBUTE EXCELLENT PERFORMANCE TO YOUR TEAM; YOU COULD BE ELIGIBLE FOR A RETENTION BONUS! UP TO.Increase automotive repairs in the fiel... Mostrar más

Remote Data Scientist

Micro1Euless, Texas, US
65,00 US$ por hora
Teletrabajo
A tiempo completo

Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train models and build reliable AI agents th... Mostrar más

 • Oferta promocionada
Contact Center Support Specialist ll, Genesys

Contact Center Support Specialist ll, Genesys

Peyton Resource GroupArlington
Hace más de 30 días
Tipo de contrato
  • Indefinido
  • Temporal
Descripción del trabajo

Job Description

Overview
Under general direction, the Contact Center Support Engineer II is a mid-level technical role responsible for maintaining, supporting, and enhancing contact center systems across both on-premises and cloud-based environments.

This position collaborates with cross-functional technical teams, business stakeholders, and digital teams to support system modifications, troubleshooting, and issue resolution within cloud-based application platforms. The engineer works directly with technical teams and end users to identify and resolve system or application issues.

The role may involve interaction with leadership, internal teams, and third-party vendors.
Key Responsibilities
  • Provide intermediate-level technical support for contact center applications
  • Coordinate with vendors on maintenance, upgrades, modifications, and implementations with minimal supervision
  • Partner with development teams and leadership to troubleshoot issues and participate in root cause analysis
  • Identify and implement improvements to customer engagement platforms, including monitoring and alerting enhancements
  • Develop and deploy technical solutions leveraging cloud-native technologies, chatbot platforms, and API-first architectures
  • Maintain and update technical documentation using knowledge management tools
  • Research, evaluate, and recommend system enhancements and emerging technologies
  • Ensure adherence to organizational policies, procedures, and compliance standards
  • Foster a collaborative and productive team environment
Qualifications & Skills
  • Intermediate knowledge of CCaaS platforms and contact center technologies
  • Intermediate understanding of cloud technologies, including Azure and AWS
  • Familiarity with production processes and strategies in contact center environments
  • Knowledge of IT governance best practices and regulatory considerations (financial services experience a plus)
  • Experience working within Agile methodologies
  • Understanding of QA testing practices
  • Proficiency in Microsoft Office, including strong Excel skills for reporting and data analysis
  • Strong interpersonal skills with the ability to work effectively across all organizational levels
  • Excellent written and verbal communication skills
  • Ability to manage tasks independently and meet delivery timelines
  • Experience with data visualization concepts and tools
  • Strong general IT proficiency
  • Intermediate programming skills preferred (Python, PowerShell, SQL, APIs)
Education & Experience
  • 2–4 years of experience designing, deploying, and supporting contact center solutions required
  • High School Diploma or equivalent required
  • Bachelor’s degree in a related field or equivalent work experience preferred