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GCS Business Analyst

Konica Minolta currently has an exciting opportunity for a GCS Business Analyst! Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Work with management to create reporting and key business metrics. Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes. The Business Analyst uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

Responsibilities:

• Follows prescribed process and procedures including systems and tool utilization provides insight for continuous business process improvements
• Conducts business needs assessment, research and analysis and provides business cases
• Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners
• Develops documentation of business process flows; Assess and document existing and creates new business procedures
• Review and develop metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems
• Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables
• Supports system development and testing by providing clear requirements
• Validates functionality, quality and completion of project deliverables
• Implements management approved solutions, providing plans, schedules and written reports for review
• Demonstrates a high aptitude for learning new concepts and skills
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
• Completes advanced projects and complex tasks as assigned by management

Qualifications:

High school diploma or equivalent required; Bachelor's degree (BS/BA) in a related field strongly preferred. Microsoft technology certifications are highly desirable and demonstrate a commitment to professional development. Familiarity with financial systems and P&L accounting is a plus, enabling strategic decision-making and budget management. Solid foundation in web technologies such as PHP or ASP, with a passion for building and maintaining dynamic digital solutions. Minimum of 5 years in project coordination, business development, data analysis, or a related field, showcasing a proven track record of driving results. Exceptional verbal and written communication abilities, with a talent for translating complex ideas into clear, actionable insights. Skilled in analyzing workflows to identify inefficiencies and implement effective solutions that enhance productivity. Ability to evaluate tools and options to streamline operations and optimize performance. Understanding of applications and platforms commonly used in call center environments, contributing to seamless support and operations. Strong interpersonal and customer service skills, fostering positive relationships and ensuring client satisfaction. Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic, fast-paced setting. Advanced troubleshooting capabilities and a proactive approach to resolving challenges independently. Experience mentoring and supporting junior team members, promoting growth and collaboration. Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Advanced Excel skills, including pivot tables and complex formulas. Strong command of Python, especially with NumPy and Pandas for data cleaning, transformation, and analysis. Comfortable working in Jupyter Notebooks and using SQL and Microsoft Access for data management. Meticulous and thorough, ensuring accuracy and quality in all aspects of work. Thrives in fast-paced environments and embraces change with agility. Occasional travel may be required.