Empleos en Boston, ma

The Business Process Consultant will be accountable for delivering Industry Best Practice guidance, working with customers to achieve their business outcomes in ITSM (IT Service Management), as part of an implementation team. This role will lead all process changes aspects of the project / solution delivery and maintain trusted advisor status with the customer throughout the engagement. The BPC will be accountable for working with and advising clients on managing the business change required within the client's organization. Strong interpersonal skills, a customer-focused approach, and an ability to work with cross-functional teams are required to be successful in this role.

Candidates for this position must be located in the United States.

• Represent all Crossfuze delivery capabilities to deliver and grow a book of business for Enterprise clients
• Lead planning / discovery and process workshops and working sessions
• Drive awareness of industry trends to bring the best solutions to the table
• Define client-specific ITSM business process solutions while identifying opportunities for improvement
• Collaborate and partner with Technical Leads to translate and apply ServiceNow best practices to the client's environment
• Ensure process recommendations are prioritized against business value outcomes and meet success criteria
• Build and manage relationships with client buyers and decision-makers
• Work closely with clients to determine strategies for increased solution adoption and organizational readiness
• Stay current on the ServiceNow product roadmap and best practices
• Grow your ServiceNow expertise through continuous improvement and contribute to Crossfuze knowledge management initiatives
• Engage in ITSM practice / practice ranger meetings and contribute to service offerings, collateral development, and ITSM enablement

Requirements

Benefits

Annual Compensation Range :

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.