Empleos en Grand rapids, mi

Job Description

Are you a people-person who thrives on turning conversations into connections—and connections into sales? As a Customer Service and Sales Representative, you’ll be at the heart of our client experience. You’ll guide, support, and inspire customers while offering solutions that truly make a difference.

This is not your average customer service role. We’re looking for someone who is proactive, personable, and purpose-driven. Someone who brings energy and empathy to every interaction and finds satisfaction in solving problems and creating value for others.

What You’ll Do

Be the friendly, knowledgeable voice that customers can trust through phone, email, and chat

Provide personalized support and solutions that meet each customer's unique needs

Educate clients on products and services while identifying opportunities for upselling based on value

Troubleshoot issues with patience, empathy, and a solutions-first mindset

Follow up with leads and maintain long-term customer relationships

Collaborate with team members to improve service strategies and share client insights

What Makes You a Great Fit

You genuinely enjoy helping people and making them feel heard

You communicate clearly, calmly, and confidently

You are excited by sales, especially when it helps people

You’re organized, adaptable, and comfortable managing multiple conversations

You’re self-motivated and thrive in a fast-paced, supportive environment

Requirements

Experience in customer service or sales is helpful, but not required

Ability to learn and use CRM systems, chat tools, and email platforms

Strong verbal and written communication skills

Reliable internet connection and a quiet workspace if working remotely

What You’ll Get

Flexible work schedule with remote options

Ongoing training, mentorship, and opportunities for growth

A supportive and energetic team culture

Performance-based recognition, incentives, and the chance to make a real impact

If you're ready to bring your personality and passion to a role where every conversation counts, we’d love to hear from you.