Empleos en Granger, in, united states

Summary / Objective : The Aftermarket Customer Service Representative is the focal point for all internal and external communications regarding services to aftermarket customers for multiple brands. This position will be responsible for EDI customers, working on freight claims, researching credits, and data entry for aftermarket customers. The Aftermarket Customer Service Representative will have strong attention to detail and ability to adhere to timelines.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Order entry aftermarket; multiple brands.
• Provides administrative support to the aftermarket customers and team.
• Research credit documents in a timely manner and communicate with customers.
• Answers phone calls and assists customers as needed.
• Obtains knowledge of essential EDI functions and compliance guidelines
• Work with shipping coordinators on freight claims
• Providing customers with ETA's and tracking numbers in a timely manner.
• Complete spreadsheets for sales or upper management.
• Work closely with the aftermarket sales team in a supporting function
• Performs other duties assigned to full accountability.
• Ensure all shipments are completed and paperwork is accounted for.

Characteristic Duties :

Competencies :

Supervisory Responsibility :

N / A

Work Environment :

This job operates in a professional office setting within a manufacturing environment. This role routinely uses standard office equipment such as telephones, computers, printers, filing cabinets and fax machines. Moderate noise (i.e. business office with computers, phones, printers and noise from manufacturing equipment). This list is not all inclusive. May operate on occasion within the manufacturing environment at customer locations.

Physical Demands :

While performing the duties of this job, the employee is frequently required to sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard. The employee may frequently be required to stand, walk, use hand power tools, handle or feel, and reach with hands and arms. The employee may be required to lift / move up to 50 pounds.

Position Type and Expected Hours of Work :

This is a full-time position, and the hours of work and days are Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m.

Travel : Less than 10%

Required Education and Experience :