Head of Customer SuccessPearl • Aurora, CO, US
No se aceptan más aplicaciones
Head of Customer Success
Pearl • Aurora, CO, US
Hace 19 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoBuild, mentor, and inspire a high-performing customer success team with a strong client-first mindset. Oversee onboarding, retention, and account management sub-teams. Define clear KPIs, goals, and success metrics to drive performance and accountability. Foster collaboration between Customer Success, Sales, Marketing, and Product to ensure alignment and shared success. Partner with implementation and technical support teams to deliver seamless onboarding experiences. Ensure customers achieve measurable value and ROI quickly after activation. Create tailored adoption strategies for different customer segments from single-site practices to multi-location (1-10) organizations. Scale the SMB Customer Success function through technology, automation, and outsourcing when appropriate. Build and maintain trusted relationships with SMB Key Opinion Leaders (KOL) and other key clients. Serve as the escalation point for major client issues, ensuring timely resolution and satisfaction. Partner closely with Sales, Marketing, and Product to ensure customers realize Pearl's value proposition and achieve success throughout their lifecycle. Align tools, data, and best practices between SMB and Enterprise Customer Success teams. Share insights and operational learnings across teams to improve the overall customer journey. Collect and analyze client feedback and usage data to identify areas for improvement. Own key metrics including net dollar churn, expansion ARR, satisfaction, NPS, and referral rates. Run NPS surveys, customer focus groups, and post-launch reviews to generate actionable insights. Collaborate with Product and Engineering to translate client needs into product improvements. Support channel and technology partners by providing training, enablement, and access to the latest tools and resources. Represent Pearl in partner meetings and ensure partners are set up for joint success. Champion the customer's voice across the company, ensuring feedback informs roadmap and service delivery. Collaborate with training and education teams to support customers with ongoing learning and enablement. Partner with Marketing to develop retention and expansion campaigns highlighting the clinical and operational value of Pearl's technology. Represent Pearl at key industry events, trade shows, and conferences. Support Pearl's growth outside the U.S., with a focus on the UK & Northern Europe. Develop tailored strategies to meet regional needs while maintaining consistent service quality and client experience. Proven leadership experience in Customer Success, in SaaS technology. Experience within dental or medical helpful but not required. Strong track record managing enterprise and SMB accounts with measurable revenue impact. Deep understanding of recurring revenue models and customer lifecycle metrics. Exceptional leadership, communication, and stakeholder management skills. Strategic mindset combined with hands-on execution ability. Passion for technology and innovation in dental care. Willingness to travel and operate across multiple time zones. Competitive compensation and benefits package. Professional development and training opportunities. Flexible, uncapped PTO. Remote-first work environment, with preference given to candidates based in Los Angeles, San Francisco, Salt Lake City, or New York City close to Pearl's office hubs.
Head Of Customer Success
Pearl is transforming dentistry through artificial intelligence. Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide helping clinicians diagnose more accurately, operate more efficiently, and deliver better care. With a $500B global market and over a million dental practices to serve, we're just getting started.
The Head of Customer Success will drive Pearl's global mission to help clients realize the full value of our AI innovations. This leader will oversee all customer success initiatives, ensuring exceptional client satisfaction, strong retention, and measurable revenue expansion.
Key Responsibilities
Customer Success Strategy
- Develop and execute a comprehensive customer success strategy ensuring SMB clients realize the full value of Pearl's products.
- Align customer success initiatives with business goals to accelerate Net Annual Recurring Revenue (NARR) growth.
- Design programs to reduce churn, expand ARR, increase upsells, and strengthen customer satisfaction.
- Leverage automation, learning management systems, and AI-driven tools to scale client support efficiently.
Team Leadership and Development
Client Onboarding and Adoption
Partnership Management
Cross-Functional Collaboration
Feedback and Continuous Improvement
Partner Success
Customer Support and Advocacy
Marketing and Promotion
International Expansion
What You'll Need to Succeed
What We Offer
Crear una alerta de empleo para esta búsqueda
Head Of Customer • Aurora, CO, US
Ofertas relacionadas
Head Of Global Revenue Enablement.Nearly every company in the world runs on custom software : Gartner estimates that up to 50% of all code is written for internal use.
This is the operational softwa...Mostrar más
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money.We do this through the power of maps.
Our customers use Propeller’s integrated hardware and...Mostrar más
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Mostrar más
Global Analytics Site Selection Manager.This role will be responsible for performing global analytics and conducting market research in targeted metros and regions, developing site selection opport...Mostrar más
Customer Service - Self Storage Manager.Total Rewards package available to our team : .Employees become eligible for Full-time.
Medical, Dental, Vision, 401k with match, paid time off, sick time, and ...Mostrar más
At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Mostrar más
WM Supercenter #4639 2100 Legacy Cir Elizabeth, CO 80107-8331 CP-4639-9020.Shift may start between 4 : 00am - 7 : 00am.Shift may start between 7 : 00am - 9 : 00am.
Front End Checkout associates run our regi...Mostrar más
Project Success Specialist – Communications & Shipping.Customer Success Manager, Heather Elder.Alpen High Performance is setting the new standard in building performance through climate responsive ...Mostrar más We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Mostrar más 
Cash Management Credit Balance Resolution Supervisor.Supervises day-to-day operations within the assigned department.The Cash Management Credit Balance Resolution Supervisor has the responsibility ...Mostrar más
A company is looking for a Customer Support Manager to lead a high-performing support team in resolving customer support tickets efficiently.
Key Responsibilities Oversee daily operations of the C...Mostrar más
A leading tech firm is seeking a Head of Customer Success to oversee and improve customer engagement and retention.This remote role involves leading multiple teams, enhancing onboarding processes, ...Mostrar más As a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts.
You will work closely with internal teams to ensure that service level...Mostrar más 
Customer Success Manager - Key.From the very beginning, SugarCRM had a unique vision : to offer a different kind of customer relationship management (CRM) software.
We pioneered a solution that easil...Mostrar más
Assistant General Manager Opportunity.Come join Panera Bread an award-winning leader in the restaurant industry and employer of choice for 2022 and 2023! We are also proud to be named a Top Workpla...Mostrar más
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Learn more about the benefits offered for this job.The estimate displayed ...Mostrar más
Client Success Expert (Remote).We will review your application against our job requirements.We may then invite you to submit a video interview for the review of the hiring manager.At this point, we...Mostrar más Client Success (Remote Within UK).We will review your application against our job requirements.We may then invite you to submit a video interview for the review of the hiring manager.This video int...Mostrar más
Head of Global Revenue Enablement
Retool • Denver, CO, United States
A tiempo completo
Última actualización: hace 12 horas • Oferta promocionada • Nueva oferta
Customer Success Manager
Propeller • Denver, Colorado, US
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
High-Paying Online Survey Participant (Hiring Immediately)
Earn Haus • The Pinery, Colorado, US
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Principal Site Selection Manager
Colorado Staffing • Broomfield, CO, US
A tiempo completo
Última actualización: hace 4 días • Oferta promocionada
Customer Service - Self Storage Manager
Public Storage • Westminster, CO, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Associate Team Leader
H&R Block • Brighton, CO, US
A tiempo completo +1
Última actualización: hace 23 días • Oferta promocionada
Checkout Team Associate
Walmart • Elizabeth, CO, US
A tiempo parcial
Última actualización: hace 4 horas • Oferta promocionada • Nueva oferta
Project Success Specialist - Communications & Shipping
Alpen High Performance Products • Louisville, CO, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Remote Brand Feedback Contributor (Hiring Immediately)
Earn Haus • The Pinery, Colorado, US
Teletrabajo
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Supervisor of Cash Management Credit Resolution
Denver Staffing • Broomfield, CO, US
A tiempo completo
Última actualización: hace 1 día • Oferta promocionada
Customer Support Manager
VirtualVocations • Aurora, Colorado, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Head of Customer Success — Remote, Growth & Retention
ArcSite • Denver, CO, United States
Teletrabajo
A tiempo completo
Última actualización: hace 12 horas • Oferta promocionada • Nueva oferta
Customer Success Manager
Denver Staffing • Denver, CO, US
A tiempo completo
Última actualización: hace 20 días • Oferta promocionada
Customer Success Manager - Key
SugarCRM • Denver, Colorado, United States, 80202
A tiempo completo
Última actualización: hace 29 días
Manager
Panera • Westminster, CO, US
A tiempo completo
Última actualización: hace 28 días • Oferta promocionada
Respiratory Therapy Manager
HCA HealthONE Aurora • Bennett, Colorado, US
A tiempo completo +2
Última actualización: hace 2 días • Oferta promocionada
Client Success Expert (Remote)
Infuse • Aurora, CO, US
Teletrabajo
A tiempo completo
Última actualización: hace 19 días • Oferta promocionada
Client Success (remote within UK)
Infuse • Aurora, CO, US
Teletrabajo
A tiempo completo
Última actualización: hace 18 días • Oferta promocionada