Talent.com
Senior Help Desk Technician
Senior Help Desk TechnicianContact Government Services, LLC • Dallas, TX, US
Senior Help Desk Technician

Senior Help Desk Technician

Contact Government Services, LLC • Dallas, TX, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description
Senior Help Desk Technician
Employment Type: Full Time
Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:
- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Crear una alerta de empleo para esta búsqueda

Senior Help Desk Technician • Dallas, TX, US

Ofertas similares

Standard DOT Delivery Helper Role

Amazon Delivery Service PartnerDallas, TX, United States
A tiempo completo

Competitive wages, PTO and seasonal bonuses.Be part of a local business that is making a positive impact on the community.You will start and end your day at Amazon Warehouse: HDA3.Delivery Driver R...Mostrar más

 • Oferta promocionada

Service Desk Lvl 2 (Remote)

Inspyr SolutionsRichardson, TX, United States
Teletrabajo
A tiempo completo

Title :Service Desk Technician, LevelLocation :RemoteDuration :months +, potential for contract to hireCompensation :Between $ to $ and will depend on relevant experience to this roleWork Requireme...Mostrar más

 • Oferta promocionada

Support Lead_W2_Remote_10+ yrs exp

Chelsoft Solutions CoDallas, TX, United States
Teletrabajo
A tiempo completo

Job Title:Support Lead Job Type:Contract Job Location:Remote Job Summary:We're seeking an experienced Support Lead to bridge desktop operations and the broader support leadership.The role sits betw...Mostrar más

 • Oferta promocionada

Executive Desktop Support Technician (Plano)

Insight GlobalPlano, TX, United States
A tiempo completo

This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT ...Mostrar más

 • Oferta promocionada

Level 2 / 3 Remote Support Engineer - Ninja one & Zen Desk

Strategic SystemsDallas, TX, United States
Teletrabajo
A tiempo completo

Job Title :Level 2 / 3 Remote Support Engineer - Windows 11 Upgrade & Network Projects Contract :6Months (Possible Extension) Location :100% Remote (Occasional coordination with on-site resources r...Mostrar más

 • Oferta promocionada

Data Center Technician United States Onsite

RM Staffing B.V.Lebanon, TX, US
A tiempo completo +1

This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran...Mostrar más

Director, Enterprise Apps & End-User Support

Clark Hill LawTown of Texas, WI, United States
A tiempo completo

A leading law firm is hiring a Director of Enterprise Applications and Support to provide strategic leadership for their application portfolio and end-user support services.The ideal candidate will...Mostrar más

 • Oferta promocionada

Implementations Senior Specialist

OnbePlano, TX, United States
A tiempo completo

Implementations Senior Specialist.Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf.Because that's exactly how we work: on behalf of o...Mostrar más

 • Oferta promocionada

IT Support Technician

Business Centric TechnologyPlano, TX, United States
A tiempo completo
Quick Apply

Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Plano.This is more than a help desk role - it's a visible, business-critica...Mostrar más

Onsite AV Support Technician - Dallas, TX

OfficePro Inc.Dallas, Texas, United States
A tiempo completo +1
Quick Apply

We are seeking TWO dynamic and energetic Onsite AV Support Technician to deliver exceptional audio-visual (AV) support at our client's facilities.In this role, you will be the go-to expert for main...Mostrar más

Movers/Helpers Wanted

All My Sons Moving & StorageDallas, TX, US
A tiempo parcial
Quick Apply

ONSITE JOB OFFERS!!!** Hiring Helpers We make it fast and easy to start working!!.Paid Weekly • $13 to $15 per hour (Based on Experience) • TIPS Earned Daily $20 to $150 Per Day Perks Beautiful Bra...Mostrar más

Deal Desk Analyst

Employer Direct HealthcareDallas, TX, United States
A tiempo completo

Lantern is the specialty care platform connecting people with the best care when they need it most.By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer ...Mostrar más

 • Oferta promocionada

Remote Travel Help Desk Representative

Lees Dream VacationsGarland, TX, USA
Teletrabajo
A tiempo completo
Quick Apply

Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...Mostrar más

Service Desk Analyst

ZonesRichardson, TX, US
A tiempo completo

When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – ...Mostrar más

Centrifugal Service Technician - $3,000 Sign on Bonus!

Ingersoll RandDallas, TX, US
A tiempo completo
Quick Apply

Service Technician - Centrifugal (Texas) .Schedule: Monday – Friday 7:30AM – 4:30 PM.Pay: Starts at $32/hr and can go up depending on experience! $3,000 SIGN ON BONUS.Position: Centrifugal Service ...Mostrar más

Helper - Dallas, TX

SGF GlobalDallas, TX, United States
A tiempo completo

Job Purpose: Provide general operational support to assist maintenance, inspection, and operational activities as required.Assist skilled workers and technical personnel with basic operational task...Mostrar más

 • Oferta promocionada

MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.Plano, TX, US
A tiempo completo
Quick Apply

MSP Help Desk/Service Desk Support - L2 to join our team.You will be part of a group that prides itself on delivering the best IT services and solutions to our clients.As a member of our team, you ...Mostrar más

Problem Management Analyst

PTR GlobalPlano, TX, United States
A tiempo completo

Position: Root Cause Analyst – Plano, Texas (Contract).We are seeking a skilled and detail‑oriented Tech Ops - Intermediate professional to join our team.The ideal candidate will be responsible for...Mostrar más