Practice Assistant Senior

Ambulatory Practice Assistant Senior - Float

Under the supervision of the Senior Operations Manager and / or Practice Coordinator, acts as a floater throughout the Health Center including Registration, Medical Records, Information Desk, Specialty Clinic and Administration to cover vacations / absences or shortages. Works with all levels in the organization including physicians, nurses and other clinical staff members to ensure a quality-based, customer-oriented workflow. Handles registration, front-desk responsibilities, managed care issues and assists patients in all coverage areas. Serves as a resource person for support staff. Ambulatory Practice Assistant Senior - Float includes duties and responsibilities of the Practice Assistant II, Medical Records clerk, Call Center agent, as well as :

• Orient and train new administrative support staff members.
• Book appointments, answer phones, assist patients per protocol of each Department, including handling urgent scenarios according to Departmental procedures.
• Check eligibility status on the non-contracted payors reports.
• Understand managed care plans, HMOs, and unusual coverages and provide information to patients regarding eligibility. Ensure that practice employees understand insurances, apprise patients of insurance eligibility, and utilize appropriate waiver forms.
• Work on various projects as directed by management, which may include monitoring rescheduling lists, monitoring wait lists, and work queue monitoring and support.
• Works closely with the clinical and operational staff to determine needs and solve problems.
• Troubleshoots problems with customer service issues.
• Follows protocols for each Departments and collaborates with management on suggested workflows.
• May prepare manuals / handbooks.
• Be trained as an EPIC Super User.
• May handle inventory, maintenance and the ordering of supplies.
• Performs all other duties that are practice specific and are appropriate to this level.

Qualifications :

Education : High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials :

Experience : Office experience 3-5 years required.

Knowledge, Skills and Abilities :

Physical Requirements :

Remote Type : Onsite

Work Location : 20 Patriot Place

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $18.99 - $27.17 / Hourly

Grade : 4

EEO Statement : The Brigham and Womens Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.