Job Description
Job Description
Job Summary
The Service Business Development Representative will be the link between the buyer and service orders. If you are detail-oriented and have a passion for excellent customer service, we'd love to speak to you. This job could be the best move of your career.
Benefits
- Competitive Pay
- Medical, Vision, Dental
- 401(k) Retirement Plan
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Childcare Discounts
- Employee Referral Program
- Employee Discounts
Responsibilities
Reach out to and follow up with up with prospective customersGenerate appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customersConnect new customers with appropriate sales team memberConduct internal CSI calls and emailsResolve and manage dealer reputation issuesHandle service leads and appointment settingProactively build out prospecting networkSet appointments for prospective and current customers to meet with a member of the service teamAnswering high volume of customer inquiries through phone, email, text / chat per sales and serviceUpdate client information in our CRM Report dailySet appointments for prospective and current customers to meet with a member of the service teamAnswering high volume of customer inquiries through phone, email, text / chat per sales and serviceUpdate client information in our CRM Report dailyMeet and exceed goals each month and quarterQualifications
At least one previous role based in customer service experienceStrong verbal and written communication skillsStrong computer skillsStrong organizational skills with the ability to multi-task and meet daily goalsTime management, prioritization, and multitasking skillsTeam player with collaborative attitudeSelf- Motivated and EnergeticRosen Automotive Group is an equal opportunity employer and prohibits discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.