Provide technical support and troubleshooting for application issues, working closely with software engineers and program managers
Investigate and resolve incidents related to application performance, integration, and data discrepancies while analyzing logs, monitor system health, and identify potential issues before they impact users
Collaborate with developers to understand application usage, review technical designs, and recommend improvements and support incident management, root cause analysis (RCA), and post-mortem reviews for critical application failures
Work with infrastructure teams to optimize system configurations, deployments, and performance tuning
Ensure adherence to security policies, compliance requirements, and best practices in application support
Act with integrity, professionalism, and personal responsibility to uphold the firm's respectful and courteous work environment.
Qualifications :
Minimum five years of recent experience in application support, troubleshooting, or technical operations for large-scale enterprise applications
Bachelor's degree from an accredited college or university
Proficiency in C#, .NET, JavaScript frameworks, SQL Server, and scripting languages such as PowerShell, Python
Hands-on experience with log analysis, debugging tools, and monitoring solutions such as AppInsights, Splunk, Grafana, and Kibana; Selenium, JMeter, or other testing tools for diagnosing performance issues
Experience with Continuous Integration / Continuous Deployment / Delivery (CI / CD) pipelines and deployment tools like Azure DevOps, TeamCity, Octopus, or GitHub Actions
Strong understanding of cloud platforms (Microsoft Azure preferred), including application hosting and troubleshooting cloud-based services, as well as knowledge of networking concepts, authentication mechanisms (OAuth, SAML), and API integrations
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