Program Manager

Program Manager

Hope the Mission Interim Housing provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Clients will receive shelter, food, case management & housing navigation services to support them in obtaining permanent housing. Working under the supervision of the Director of Interim Housing, the Program Manager leads and oversees all programmatic and operational functions for the site, provides oversight to shelter support staff, and fulfills the mission by successfully providing leadership and supervision for the program. The Program Manager ensures that new projects, supportive services, and housing programs are in-line with best and evidence-based practices for working with people experiencing homelessness (e.g., Trauma-Informed Care Principles, Harm Reduction, and Housing First). This position requires being on-call as needed to respond to emergencies and driving (Travel : 25%).

Specific Duties-Programmatic

• Manage timely progress of program goals, objectives, and performance targets, making necessary adjustments in a timely manner to improve outcomes.
• Ensure program / contract compliance as per guidelines and requirements mandated by the programs, regularly reviewing logs, records, and data.
• Conduct regular file reviews to ensure the accuracy and integrity of all documentation.
• Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques.
• Ensure implementation of housing first, harm reduction, and trauma-informed care methodologies when appropriate.
• Oversee the development, enhancement, delivery, and modifications (as needed) of services provided, adjusting when necessary.
• Oversee implementation of problem-solving strategy, interventions, and screening tools.
• Oversee provision of emergency service referrals (domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate.
• Oversee and manage all staff and the corresponding job duties assigned to each position.
• Serve as an agency representative at professional and community meetings such as working / planning groups, coalitions, etc.; attend various community meetings as directed by the supervisor.
• Collaborate / participate in fundraising efforts to support program operations as needed.
• Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services, and adherence to program requirements.
• Provide training and support to staff.
• Assist in the development of written rules, procedures, and program guidelines.
• Maintain accurate and complete participant files, exit files, timesheets, daily activity logs (if applicable), mileage logs, payment reimbursement, and other reports as directed.
• Establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons.
• Attend staff meetings, case conferences, and training workshops. and community meetings as needed.
• Ready to sub another's role if needed due to absence.
• Update monthly OSHA forms.
• Monitor the medication cabinet and review all medication records.
• Review shift reports to monitor staff performance and compliance.
• Follow-up on all incident reports and Grievances
• Conduct and participate in training for the Program staff.

Specific Duties-Operations

Other Duties

Minimum Qualifications

Knowledge and Skills

Mandatory Requirements :

The physical demands described here represent those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The employee is required to : Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive, and exchange ideas, and information by means of the spoken and written word; Drive vehicles in and around all Counties; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employees may work in proximity to service animals and emotional support animals; Use a desktop and / or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. The employee must be ready to respond quickly and effectively to many situations, including crises