Housekeeping Lead

Housekeeping Lead

Sonder is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service all delivered through a single, beautifully integrated experience. Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay from self check-in to 24/7 support making every detail of travel easier, more flexible, and more inspiring. In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform unlocking exciting new possibilities for our guests and employees. Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand and we're building something that's reshaping the future of travel.

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.

Considering Sonder's global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate. We are looking for honest, reliable, and hard-working housekeepers to keep Sonder running smoothly! In addition to general housekeeping duties, we rely on our housekeepers to be our eyes and ears in each guest unit, anticipating and reporting potential guest issues, and ensuring that each guest's experience is of the highest quality! We are looking for Housekeeping Leads to own our housekeeping process, coordinate a team of housekeepers, and keep everything running smoothly day-to-day!

The Opportunity:

• Manage weekly and daily cleaning schedules for a team of housekeepers
• Support and lead cleaner onboarding and ongoing training and improvement
• Organize and prepare supplies for daily distribution, leading inventory control and organization
• Triage and delegate guest requests in real-time to cleaner schedules
• Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
• Conduct special projects as assigned
• Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
• Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms.
• Support cleaner training and compliance on these programs
• Daily travel around market and central warehouse to complete tasks and manage cleaning program

Who We Look For:

• A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
• Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management.
• Experience with managing various schedules, budgets, and applications
• Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
• Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
• Working knowledge of operating household cleaning equipment and best practices
• Physical stamina and mobility including ability to reach, kneel, and bend
• Ability to lift, push, and pull required load (usually about 40 lbs)
• This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Benefits We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only)

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.