Member Solutions Specialist

Job Type

Full-time

Description

Creation Date : 6 / 20 / 2023

Revision Date : 02 / 23 / 2024

Job Title :

Member Solutions Specialist

Reports To :

Member Solutions Assistant Manager

Department : Member Solutions

Job Code :

Member Solutions Specialist

Position(s) Supervised :

N / A

Pay Grade : Pay Grade 7

Job Description

Position Summary :

The Member Solutions Specialist is responsible for minimizing loss and maximizing recovery of delinquent and potentially delinquent accounts for the credit union while establishing WIN-WIN solutions, building relationships and providing excellent members service.

Position Responsibilities :

• Initiates and administers collection actions on member accounts that are negative, at risk of default or delinquent; reviews and works the collection queue(s) on a daily basis.
• Documents all collection actions taken, including telephone conversations, payment arrangements, and correspondence, in collection package.
• Negotiates and coordinates payment arrangements with member(s); initiates loan modifications and work-out agreements including preparation of appropriate supporting documentation and recommendations for review and approval.
• Ensures the security and confidentiality of private member information. Refer to procedure for current guidelines.
• Effectively communicates with members regarding delinquent accounts while maintaining clear, concise, and error-free communications.
• Reviews accounts for completion of due diligence and makes recommendations for repossession in accordance with credit union policy.
• Reviews accounts for completion of due diligence and makes recommendations for charge off in accordance with credit union policy.
• Advises Member Solutions Assistant Manager or Director of Member Solutions of cases requiring special attention.
• Stays apprised and complies with established State and Federal laws and regulations as they pertain to collections / transactions / tasks performed (ie : FDCPA, FCRA, SCRA, etc) and credit union policies and procedures.
• Maintains well-developed working knowledge of the assigned duties and job functions; keeps up-to-date and request additional training and / or development as needed.
• Works diligently to meet or exceed collection goals established by management.
• Perform MIP (Member Identification Program) process as outlined in the credit union's Bank Secrecy Act procedure. Ensure the security and confidentiality of private member information. Refer to procedure for current guidelines.
• Assists with training of new or established Member Solutions staff as necessary.
• Recommends improvement of procedures and processes involving job function(s) to management.
• Educate account holders on the potential legal actions derived from the delinquency.
• Provide excellent and courteous service to members at all times.
• Perform skip tracing as needed.
• Ensure prompt recovery of collateral.
• Develop industry contacts and utilize those contacts to minimize Credit Union losses.
• Reports regularly to work and returns from breaks and meal periods on time according to schedule and credit union procedure.
• Works remotely or at a specified credit union location as required.
• Flexibility in scheduling as necessary to ensure departmental coverage. May be subject to change without notice.
• Additional tasks as delegated.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

Physical Demands and Work Environment

Additional Notes

Equal Employment Opportunity Employer

Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and / or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.

Stronger leaders. Stronger coworkers. Stronger friends.

Employee Signature : Name

Date : Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

Additional Notes

Equal Employment Opportunity Employer

Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and / or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.

Stronger leaders. Stronger coworkers. Stronger friends.

Salary Description

$21.13 - $22.50