Posting Type
Remote/Hybrid
Job Overview
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.Job Description and Requirements
Role Responsibilities
Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized
Help guide the resolution of critical customer incidents
Lead technical success plans to ensure customers have a positive and successful experience using Relativity
Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
Drive internal service review meetings covering performance, service improvements, quality, and process
Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity
Maintain the flexibility to work other time frames as needed or requested
Commitment to and consistent demonstration of core company values
Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices
Exhibit subject matter expert (SME) knowledge in Relativity
Relativity Certified Administrator required
Preferred Qualifications
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$100,000 and $150,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Senior Technical Account Manager • Chicago, IL, United States
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