Personal Care Specialist (Part Time), Cookies on the Strip

The Role

RISE Personal Care Specialists engage in one-on-one interactions with patients and / or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and / or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

Responsibilities

• Engage with and assist patients and / or customers in a customer-facing, intimate retail environment
• Ensure local and state cannabis regulations are properly enforced and upheld
• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
• Ensure sales floor is properly stocked and presence of the store is well maintained
• Responsible for remaining up to date on product knowledge
• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including :
• Intake : Ensure accuracy of paperwork, documentation, and patient IDs.
• Register : Accurately operate the Point of Sale (POS) system, handle cash transactions, verify IDs, apply discounts, manage limits, and solicit reviews.
• Kiosk / Floor : Be visible on the sales floor, observe customers, guide traffic flow, and offer customer service.
• Back of House : Manage inventory, verify orders, conduct product counts and audits, and fulfill orders.
• Roll Through : Accurately operate the Point of Sale (POS) system for drive up purchases
• Maintenance : Uphold cleanliness, safety, and presentation standards throughout the dispensary.
• Maintenance of hard copy files (when required)
• Assist in verifying order deliveries for accuracy
• Security measures and safety compliance
• Maintain visitor log
• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and / or complaints
• Promote a work environment that is positive, communicative, patient-oriented, and compliant

Qualifications

Additional Requirements

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)

Skills

Working Conditions